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  • 1,000,000

    customers come into contact with Swiss Post every day.

    Around 3,800

    access points are offered by Swiss Post throughout Switzerland.

    1.3 million

    calls were answered by Customer Service in 2016.

    1.75 million

    customers use e-finance to manage their finances online.

    50,000

    people visit the Swiss Post website every day.

    3.83 million

    is the number of times Swiss Post’s apps have been downloaded so far.

    Access points

    Access points are places where customers can obtain postal services. Swiss Post wants a network that meets everyone’s requirements. It is therefore developing new access points and expanding its services more flexibly. In an interview, the Head of Post Offices & Sales explains the planned restructuring and expansion of the postal network. In the municipality of Aegerten in the Seeland region, a grocery has doubled as a postal agency for years – and everyone is happy with it.

  • Swiss Post is there for its customers, anytime and anywhere

    Swiss Post is making its services more flexible and diverse for its customers and continually adding new access points. The overall network is becoming denser and denser.

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  • Swiss Post is building the network of the future

    For years now, Swiss Post has been developing its network in line with changing customer requirements. Where changes are necessary, Swiss Post is committed to dialogue with the cantons and affected citizens. Decisions will cont...

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  • The best thing that could have happened to me

    For the past three years, Verena Gnägi has been running a postal agency in her grocery shop in the village of Aegerten. For her, it’s a second source of income – and the longer opening hours are a benefit for the local residents...

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