Three questions for Jörg Vollmer

Why is Swiss Post Solutions building a Banking Factory in the digital age? And where do people stand in all this? The Head of Swiss Post Solutions explains the strategy behind these concepts.

Jörg Vollmer Head of Swiss Post Solutions, Member of Executive Management

Did the Swiss Post Solutions success story continue in 2019?

Yes, we once again managed to tap into new business areas and support numerous companies in their digital transformation. Thanks to an innovative and powerful combination of process expertise, technology and locational advantages, we are the partner of choice for various leading global companies.

Banking Factory – why the talk about a factory in our digital times?

In the 18th century, manufacturers succeeded in producing goods of consistent quality and in high quantities for the first time. Our age is marked by automation, big data, artificial intelligence and robotics. A digital service factory can be used by various companies at the same time to carry out complete work processes at the highest level – such as data processing, payment processing, HR tasks or customer communication.

And where are people in all this?

For complex transactions, specialized staff will always be needed. That’s why the strategic focus at Swiss Post Solutions is on people, processes and technologies.