When Anton Kaufmann was preparing to go live with his specialist online camping shop, he and his team really had their work cut out. One of the many challenges was how they could easily integrate all of the usual payment options.
This is an important issue for every shop operator, because many customers will cancel their purchase if payment with their credit or debit card at the online checkout does not go smoothly. “In this situation, PostFinance’s all-in-one e-payment solution Checkout came in very handy for us,” says Kaufmann.
With PostFinance Checkout, online retailers can quickly and easily integrate the payment options PostFinance e-finance, PostFinance Card, TWINT, Visa and Mastercard into their website as a module. And especially handy: all they need is a single contractual relationship, so that with PostFinance, they have one point of contact for all payment options.
Since 2018, it has been possible for customers to use their voice for authentication when they call the PostFinance Contact Center, allowing them to discuss their queries more quickly. Answers to security questions are no longer required. To use this feature, a voiceprint must be created. This is saved in the form of a code value, with no record of what is actually said. Customers can refuse the request for a voiceprint or request that voiceprints they have created are deleted.