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Sustainability Report 2019

What we have achieved

Swiss Post takes its social, environmental and economic responsibilities seriously. We’re acting now – for tomorrow, for future generations, for the sustainable development of our environment and society. We are making a significant contribution to the Sustainable Development Goals (SDGs) set by the UN in the 2030 Agenda for Sustainable Development.

Swiss Post is the proven universal service provider of postal services and payment transactions in Switzerland, while PostBus forms the backbone of urban and rural mobility. The services the Group provides make a significant contribution to the Swiss economy and its sustainable development. Swiss Post endeavours to strike the right balance between commercial success, an environmentally-friendly approach and social responsibility, while taking account of the needs of current and future generations. As regards sustainability, Swiss Post wishes to remain one of the leading postal companies internationally, and to lead by example in Switzerland.

Find out which goals Swiss Post contributes towards with its services.


Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

Swiss Post contributes to goals 4.4 and 4.7 of SDG 4.

Our ambition and contribution to the goal

Swiss Post helps young people and adults to obtain the qualifications required for employment, decent work and entrepreneurship. It provides its apprentices with knowledge for sustainable development.

Our performance in 2019

  • Swiss Post contributed almost 7 million francs towards co-funding individual training opportunities.
  • Over 1,100 team development events held throughout Swiss Post.
  • In total, Swiss Post employs around 1,900 apprentices.
  • Swiss Post provides apprenticeships in 16 careers.
  • The success rate for completing apprenticeships is 98 percent.


Achieve gender equality and empower all women and girls

Swiss Post contributes to goals 5.1 and 5.5 of SDG 5.

Our ambition and contribution to the goal

Swiss Post supports gender equality and equal opportunities and is setting the course for full and effective participation of women in management roles at all decision-making levels.

Our performance in 2019

  • 45 percent of all employees at Swiss Post are women.
  • The proportion of women in senior management is 17.1 percent.
  • The proportion of women in middle and lower management is 23.8 percent.
  • Women make up a third of the Board of Directors (three out of nine members). Swiss Post signed the Charter for equal pay in the public sector and reduced the unexplainable difference in salary to –2.2 percent.


Ensure access to affordable, reliable, sustainable and modern energy for all

Swiss Post contributes to goals 7.2 and 7.3 of SDG 7.

Our ambition and contribution to the goal

Swiss Post will continually increase its share of renewable energy and energy efficiency until 2030 and beyond. By the end of 2020, it aims to increase its CO2 efficiency by over 25 percent compared to 2010.

Our performance in 2019

  • By the end of 2019, Swiss Post had increased its CO2 efficiency by 27.6 percent compared to 2010, achieving and exceeding its goal ahead of schedule.
  • It operates some of Switzerland’s largest photovoltaic systems on its roofs. The 17 systems produce 7 GWh of solar power.
  • In the delivery sector, it deploys over 6,000 three-wheeled scooters, the biggest electric scooter fleet of all European postal organizations – and all powered by eco-electricity.
  • Swiss Post covers 100 percent of its electricity requirements from renewable sources from Switzerland.


Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

Swiss Post contributes to goals 8.2, 8.4, 8.5, 8.6, 8.7 and 8.8 of SDG 8.

Our ambition and contribution to the goal

Swiss Post enables a high degree of economic productivity through modernization and innovation and endeavours to increase resource efficiency and to decouple economic growth and environmental destruction. It supports productive full employment for all women and men, including young people and people with disabilities, with equal pay for the same work. It protects employment rights and promotes a safe working environment for all employees. It categorically opposes forced labour, modern slavery and child labour and demands the same from its suppliers (see also SDG 12).

Our performance in 2019

  • Almost 56,000 employees make up Swiss Post.
  • Swiss Post provides over 16,000 jobs in peripheral regions.
  • Through its Code of Conduct and its current nine collective employment contracts, it commits itself and all employees to freedom from discrimination, equal pay and health and safety.
  • In cooperation with its social partners, Swiss Post has initiated a broad prevention programme with the aim of promoting its staff’s employability for a sustainable professional future.
  • Swiss Post’s suppliers must sign its Code of Ethics and Social Responsibility.


Build resilient infrastructure, promote inclusive and sustainable industrialization
and foster innovation

Swiss Post contributes to goals 9.1 and 9.4 of SDG 9.

Our ambition and contribution to the goal

Swiss Post makes a significant contribution to a high-quality, sustainable and resilient infrastructure – on a regional and cross-border basis – and enables affordable and equal access for all. To achieve this, it is continuously and sustainably modernizing, it focuses on environmentally acceptable technology and it drives innovation forward.

Our performance in 2019

  • Swiss Post provides postal public services for all of Switzerland: urban and rural areas, young and old, citizens and companies, analogue and digital. It was named the world’s best postal service by the Universal Postal Union for the third consecutive time.
  • With its “PostVenture” and “Postidea” innovation programmes, Swiss Post is constantly developing future-oriented solutions and new business models. It promotes cooperation with startups or external partners and uses future-oriented technology.
  • PostBus operates 916 routes and transports over 430,000 commuters, schoolchildren and passengers every day. With more than 2,400 vehicles, PostBus is the biggest public transport company on Swiss roads and plans to introduce more vehicles with alternative drives.

SDG 11

Make cities and human settlements inclusive, safe, resilient and sustainable

Swiss Post contributes to goals 11.2, 11.3, 11.a and 11.6 of SDG 11.

Our ambition and contribution to the goal

PostBus creates access to safe, affordable and sustainable transport systems for all through its public transport. The company is constantly improving safety on the roads, with particular emphasis on people with special needs.

Swiss Post contributes to more inclusive and sustainable urban development and creates positive links between urban, suburban and rural areas. It is aiming to reduce environmental pollution, improve air quality and achieve positive developments in waste management in cities.

Our performance in 2019

  • In the delivery sector, Swiss Post uses around 6,000 electric scooters and delivers all addressed and unaddressed letter mail in Switzerland carbon-neutrally (2.8 billion).
  • Swiss Post ensures low-CO2 delivery over the last mile with electric scooters and cargo bikes, reduces empty runs by collecting recyclable material and works with bakeries and farmers to deliver regional products.
  • PostBus operates 916 routes and is the biggest public transport company on Swiss roads, with over 2,400 vehicles.

SDG 12

Ensure sustainable consumption and production patterns

Swiss Post contributes to goals 12.1, 12.2, 12.6, 12.7 and 12.8 of SDG 12.

Our ambition and contribution to the goal

Swiss Post promotes sustainable consumption patterns and the sustainable management and efficient use of natural resources, as well as sustainable public procurement procedures. With its services, Swiss Post helps to increase the frequency of use and recycling rate of resources, thereby ensuring that consumption in Switzerland is more sustainable.

It systematically incorporates sustainability information into its reporting and, as far as possible, provides customers and employees with knowledge about sustainable development and living in harmony with nature.

  • Swiss Post collects coffee capsules, Swisscom routers, PET bottles and packaging material, and used items of clothing, enabling them to be recycled and reused.
  • Swiss Post uses its old scooter batteries in stationary energy storage units.
  • Swiss Post includes sustainability criteria in its invitations to tender and has carried out a risk assessment of 32 percent of its procurement volume.
  • As a member of the Fair Wear Foundation, it adheres to comprehensive social standards for the manufacture of its clothing and was awarded Leader status for the sixth time in a row.
  • In the independent evaluation of its corporate management by EcoVadis, Swiss Post obtained the “Gold” award. This puts it in the top 5 percent worldwide.
  • In its Annual Report, Swiss Post provides transparent and comprehensive information about sustainability aspects in accordance with the standards of the Global Reporting Initiative.

SDG 13

Take urgent action to combat climate change and its impacts

Swiss Post contributes to goals 13.1, 13.2 and 13.3 of SDG 13.

Our ambition and contribution to the goal

Through its efforts and by raising awareness about climate protection, Swiss Post is strengthening resilience and adaptability to climate-related risks and natural catastrophes. It systematically incorporates climate protection measures into its strategies and planning and helps to mitigate climate change.

Our performance in 2019

  • Around 45 percent of all vehicles are powered by alternative drive systems (gas-powered and electric vehicles): more than 6,000 electric three-wheeled scooters, 30 electric vans in letter and parcel delivery services and 61 hybrid and electric Postbuses.
  • Swiss Post has signed up to the international initiative EV100 “100% Electric Vehicles” and aims to use only electric vehicles for deliveries by 2030.
  • By 2025, Swiss Post aims to carry out the majority of parcel deliveries in urban centers using e-vehicles.
  • Swiss Post aims to replace 90 percent of all fossil fuel-powered heating systems in its own buildings by 2030.
  • For new buildings and modernization projects, Swiss Post has been committed to the integrated and sustainable DGNB construction standard as adapted for Switzerland since January 2019.
  • Swiss Post has invested over 18 million francs from the Swiss Post climate fund in climate protection measures since 2010.

SDG 17

Strengthen the means of implementation and revitalize the global partnership for sustainable development

Swiss Post contributes to goals 17.6 and 17.7 of SDG 17.

Our ambition and contribution to the goal

Swiss Post is expanding the global partnership for sustainable development and supports the exchange of knowledge to achieve the sustainable development goals. It promotes the maintenance of existing partnerships and the development of new effective partnerships.

Our performance in 2019

  • Swiss Post maintains numerous partnerships for sustainable development, including the UN Global Compact, Association for Environmentally Sound Energy, öbu (Swiss Business Council for Sustainable Development), “Klimaplattform der Wirtschaft” (Climate Platform for Business), RE100 (100% Renewable Electricity) and EV100 (100% Electric Vehicles).
  • As part of the Swiss Red Cross’s “2 × Christmas” initiative, Swiss Post transports over 60,000 parcels free of charge.
  • In cooperation with second-hand shops, municipalities, major distributors and Texaid, it collects products and raw materials and feeds them back into the circular economy. Swiss Post enables the recycling or upcycling of used clothing in cooperation with the Swiss Red Cross and the disability organization BEWO.