In 2020, Swiss Post generated Group profit of 178 million francs, down 77 million francs year-on-year. At 272 million francs, operating profit (EBIT) was down 178 million francs. The coronavirus pandemic has been a major challenge for Swiss Post in all units. In the face of the diversity and scale of this challenge, Swiss Post management is satisfied with the result. The pandemic clearly shows that Swiss Post’s new strategy is both important and correct. Swiss Post must now invest and act sustainably to ensure that it can continue to guarantee the universal service from its own resources in the future.