Blancheporte mail order company

From the order card directly into the system

Managing orders, posting payments and processing returns: Swiss Post Solutions takes care of these processes for Blancheporte, a mail order company in the 3Suisses Group.

How cosy: sitting in an armchair browsing a catalogue of pretty dresses and good ideas for the household, and ticking off the things you think you'd like to have on the order form. It's the older customers in particular of the French mail order company Blancheporte, a brand of the 3Suisses Group, who love to order like this by post.

Swiss Post Solutions France has been processing these orders since 2015. It offered the mail order company a comprehensive solution for the entire process: from the opening of customer accounts to the processing of orders and from payment transactions to returns management – when the colour of the tablecloth is not nice after all or the trousers are too tight. The comprehensive service portfolio also includes correspondence about competitions or organizing the mailing of promotional gifts.

In addition, Swiss Post Solutions France was also able to take over back office work at 3Suisses Customer Service, from reminders and address management to the processing of orders where for example too many or too few products were sent – or where a product was requested that's not even in the range.