Group
In line with the Federal Council's financial targets, Swiss Post is expected to maintain and increase the company's value and to achieve industry-standard returns in all business areas. Its chosen strategy for doing so has five strategic thrusts: provide high-quality services, ensure competitive prices, secure sustainable and profitable growth through new solutions, cut costs in a socially responsible manner, and optimally exploit the prevailing conditions in the business environment.
| Group | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 8,575 |
| Group profit 1 | CHF million | 626 |
| Equity 2 | CHF million | 5,637 |
| Economic value added 1 | CHF million | 135 |
| Headcount | Full-time equivalents | 44,105 |
1 Normalized figure. See the section “One-off items and normalization”.
2 As at 31 December 2013
Result
Solid annual result in the first year as a public limited company
In the first year following its conversion to a public limited company, Swiss Post generated Group profit normalized to take account of one-off items of 626 million francs. All four markets contributed to the good result.
Group strategy
Strategic thrusts and goals
Swiss Post sets its priorities in the form of six strategic goals, and determines how it intends to meet the challenges of its operating environment and achieve its top-level targets.
Result summary by market
Good results in all four markets
Swiss Post achieved good results in all four markets, but the trends varied from market to market. Normalized operating income rose in all four markets in 2013. The passenger transport market reported the sharpest increase, with more than 4 percent.
8,575 million
Operating income1 was slightly below the previous year.
18,500 t
With the CO2 emissions saved up to 2013, Swiss Post exceeded its target by 3,500 tonnes.
626 million
Group profit1 fell by around 19 percent year-on-year.
80 points
Customer satisfaction remains high.
61,593
employees, including 7,182 abroad, help to shape Swiss Post by offering their ideas.
82 points
The index figure for employee commitment is a testament to motivated and committed employees.
1 Normalized figure. See the section “One-off items and normalization”.