Strategy, responsibility and innovation
During its 2017–2020 strategy period, Swiss Post is continuing to develop its core business and opening up new physical, digital and hybrid business areas. With its corporate responsibility strategy, Swiss Post is playing a pioneering role. The strategy focuses on the following areas of action: responsible procurement, climate and energy, responsible employer, circular economy and corporate citizenship. Due to changing market conditions and future financial prospects, intensive preparatory work is taking place on the 2021–2024 strategy period and the Swiss Post of tomorrow.
Strategic goals for 2017–2020
Customer satisfactionOn a scale of 0 to 100, Swiss Post achieves at least 80 points.
Access pointsBy the end of 2020, customers will be able to avail themselves of more than 400 additional access points.
Market positionSwiss Post remains the market leader in its four current markets.
New revenueSwiss Post will generate 10 percent of new revenue by 2020.
FinancesSwiss Post aims to secure its financial independence, increase its economic value added and achieve industry-standard returns in its business units.
EfficiencySavings at Group level of around 5 percent will be realized by 2020.
Employee commitmentOn a scale of 0 to 100, Swiss Post achieves at least 80 points.
CO2 efficiencySwiss Post will improve its CO2 efficiency by at least 25 percent by the end of 2020 (base year 2010).