We are developing
tomorrow’s public
service today
Annual Report 2021
6877
 million
francs in operating income, up by 5.0 percent year-on-year.
457
 million
francs in normalized Group profit, up 279 million francs
year-on-year.
1811
 million
letters delivered by Swiss Post in Switzerland, 3.3 percent fewer than in 2020.
202
 million
parcels delivered by Swiss Post in Switzerland thanks to booming online retail, 9.6 percent more than in the
previous year.
111
 billion
francs, down by 10.5 percent, represents the level of average PostFinance customer assets.
135
  million
passengers transported by PostBus, 6.5 percent more than in the previous year.
81
 points
Customer satisfaction remained at a high level, as in the previous year.
56
.
3
 %
of Swiss Post’s own real estate premises are heated with renewable energies.
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Foreword
An institution that serves Switzerland.

Swiss Post is in a more solid position: we’ve laid the foundation for the public service of the future and improved our financial results.

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Annual theme
Swiss Post – a reliable asset for Switzerland

To operate high-quality infrastructure for Switzerland, Swiss Post is a procurer, employer and stakeholder in environmental protection.

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Business results
Successful year with new strategy

In 2021, Swiss Post generated Group profit of 457 million francs. However, the pressure on Swiss Post’s core business remains in place.

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Key events
New parcel centers, stronger performance

Construction began on the regional parcel centers in Rümlang, Buchs and Pratteln. Find out more about other important events at Swiss Post.

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Strategy
The Swiss Post of tomorrow

Swiss Post is tackling the challenges it faces and investing in growth and innovation, while relying on what it does best.

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markets

Markets

Logistics
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Market
Logistics

Swiss Post complements its traditional services in the letter and parcel market with goods logistics, services in the media and advertising market, and complete logistics solutions for selected industries.

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Communication
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Market
Communication

Swiss Post wants to make public service fit for the future and to digitize it. Here it assumes the role of a trustworthy, independent intermediary between the physical and digital worlds.

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Network
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Market
Network

Having a physical presence in all regions of Switzerland reflects our view of a nationwide universal service. Swiss Post is expanding its network and opening up its premises to third parties.

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Mobility
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Market
Mobility

PostBus wants to consolidate its position as number 1 in road-based public passenger transport in Switzerland, as the public transport system must continue to meet customer requirements in future.

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Financial services
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Market
Financial services

In 2022, PostFinance will focus even more intensively on corporate responsibility, will gradually reduce its CO₂ footprint and, as part of Swiss Post, will become carbon neutral by 2040.

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Market
Employees

As Switzerland’s third largest employer, Swiss Post aims to provide all employees with an optimal working environment in which to perform their tasks.

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Market
Public service, commitment and sustainability

Swiss Post takes its social, environmental and economic responsibilities seriously and is committed to a strong and modern Switzerland.

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