1 January 2021 marked the beginning of a new four-year strategy period for Swiss Post – and it arrived in the midst of the challenges posed by the coronavirus pandemic and the restrictions and measures imposed to protect the population. Thanks to major organizational adjustments, in particular the merger of the logistics units, the opening of the network to third-party providers and the strengthening of our digital services, we got off to a good start in the new strategy period. We succeeded in implementing all planned strategic measures designed to support Swiss Post’s transformation, and we managed to improve our financial results significantly. This means that Swiss Post is now on a more stable footing than before the pandemic and can look ahead to the coming years with confidence.
Swiss Post is a company with an impressive past and a promising future. It is an institution that serves Switzerland.
Our focus now turns to the public service of the future. In 2021, we managed to lay the foundation for this. Swiss Post is and will remain a public service company that provides Switzerland, its people and the companies and organizations based here with postal services that extend well beyond the traditional universal service. This is shown by the comparison published by the Universal Postal Union, which has named us “the world’s best postal service” for the fifth time in a row. Swiss Post is an institution with a systemically important mandate for Switzerland’s public service. With Europe’s densest network, our postal services are available to the entire population, always and everywhere. This dense network enables Swiss Post to offer around 47,500 jobs in Switzerland. In delivery alone, we offer more than 20,000 jobs. Almost every hundredth franc of Switzerland’s gross domestic product comes – directly or indirectly – from Swiss Post. During the coronavirus pandemic lockdowns, this figure was significantly higher.
Swiss Post is a modern commercial enterprise that fulfils its responsibility for future generations. As a signatory of the UN Global Compact, the Sustainable Development Goals are part of its strategy.
We got off to a good start in the new strategy period. In 2021, we managed to lay the foundation for the public service of the future.
This year, our organization’s resilience and ability to cope with crisis were once again put to the test. And we have shown that Swiss Post is a company the public can rely on. Each and every employee worked with a sense of responsibility and in a spirit of solidarity to ensure that the public service was provided in full for the benefit of the population and the Swiss economy. That deserves our great respect and profound thanks.
Swiss Post is a company with an impressive past and a promising future. It is an institution that serves Switzerland. On behalf of the Board of Directors and Executive Management, we would like to express our special thanks to all our employees for their exceptional commitment in 2021. We would also like to thank our customers for the trust they place in us.