Visiting a Swiss Post branch for legal advice

Whether small or large, regional or nationwide: Swiss Post’s branch network is now also available to other companies and public authorities. With this approach, Swiss Post is positioning itself as a partner for solutions from a single source – in close proximity to customers.

YLEX is a modern Swiss legal services provider that currently operates four of its own walk-in stores in city center locations in Zurich, St. Gallen, Bern and Winterthur. “YLEX offers straightforward and intelligible legal support for everyone by video call or online, with no need for an appointment,” says Ralph Siegl, Delegate of the Board of Directors, explaining YLEX’s business model. For a six-month period, customers can find out about the services offered by YLEX at three Swiss Post branches in Zurich. Swiss Post staff mention these services to customers and arrange for them to get in touch with YLEX personally if interested. Swiss Post and YLEX are testing the best approach to providing legal advice and whether Swiss Post customers are interested in these services. “Working with Swiss Post, we want to show people how easy it is to receive clarity on legal issues in everyday life,” says Ralph Siegl.

In the branches, customers can find out how easy it is to clear up legal issues.

Network opening is strategically important

Companies can arrange their presence in a branch individually with Swiss Post. Whether it’s mobile phone repair at a single location, promotional spaces for product presentation in bigger cities, takeaway coffee in a region’s branches or a nationwide advertising campaign on analogue and digital advertising spaces: the offer is aimed at companies of all kinds. For Swiss Post, this opening is strategically important: it is looking to develop its branches into multifaceted service centers for the Swiss public. “For YLEX, this open attitude and the strong focus on customers’ real needs is the perfect match for a collaboration with Swiss Post,” says Ralph Siegl.