Key figures in three-year comparison

		2023	2024	2025
Result
Operating revenue 3	CHF million	7,279	7,639	7,305
Generated in competition	% of operating income	87.6	87.7	87.6
Of which revenue abroad 1, 3	% of operating income	9.8	11.8	11.6
Operating proﬁt 3	CHF million	323	414	332
Generated in competition 3	% of operating profit	91.3	81.2	86.4
Group proﬁt 3	CHF million	254	335	315
Equity	CHF million	10,255	10,631	11,078
Economic value added 2, 3	CHF million	– 215	– 191	– 217
Customers
Overall satisfaction	Index (0–100)	N/A	N/A	77
Share of digital interactions 4	%	53.0	56.0	59.0
Average usage of products and services per inhabitant	Number per day	0.73	0.73	0.74
Headcount
Headcount (excluding trainees)	Full-time equivalents	34,587	35,106	35,385
Trainees in Switzerland	Persons	1,844	1,887	1,900
Jobs in peripheral regions 5	Persons	N/A	16,412	16,365
Turnover rate (voluntary departures)	As % of average headcount	6.4	6.0	5.5
Employment conditions
Employment in accordance with Swiss Post CEC	% of employees	80.30	83.80	86.60
Swiss Post CEC minimum salary 6	CHF per annum	52,503	53,396	55,288
Health and occupational safety
Occupational accidents	Number per 100 FTEs	7.45	7.41	7.32
Days lost due to medical reasons 7	Days per employee	9.13	9.19	10.30
Diversity
Women	% of employees	40.3	39.5	38.7
Women on Board of Directors	%	45.0	45.0	45.0
Women in Executive Management	%	25.0	25.0	25.0
Women in management and in leadership roles under the CEC	%	22.5	23.1	23.6
Energy 8
Energy consumption	GWh	2,053	2,018	1,981
Energy consumption within Swiss Post	GWh	1,053	1,047	1,044
Renewable share	%	15.9	16.2	17.1
Energy consumption outside Swiss Post	GWh	1,001	971	937
Climate 8
Greenhouse gas emissions
Scope 1–2 (in-house operations)	t CO2 equivalent	238,774	236,570	233,540
Scope 3 (rest of the value chain)	t CO2 equivalent	1,826,676	1,510,580	1,583,999

1 Definition of “abroad” in accordance with Notes to the 2025 Group annual financial statements, Note 6.2, Geographical information.

2 Economic value added includes the net costs of 364 million francs for the universal service obligation (2024: 363 million francs; 2023: 268 million francs).

3 The figures have been adjusted (see Notes to the 2025 Group annual financial statements, Note 2.2, Accounting changes).

4 For measurement, Swiss Post uses an internally developed indicator, which represents the share of customer interactions via digital and hybrid channels relative to all interactions (e.g. 0.5 = 50 percent).

5 The definition of rural municipalities has been adjusted in accordance with the new data collection from 2022 und retroactively adapted for 2021. It is based on the SECO Ordinance on Regional Policy.

6 The definition of rural municipalities has been adjusted in accordance with the new data collection from 2022 und retroactively adapted for 2021. It is based on the SECO Ordinance on Regional Policy.

7 The figure for 2024 has been adjusted (restatement of provisional prior-year figure). The figure for 2025 is provisional. The definitive figure will follow in the subsequent year based on possible retroactive adjustments in long-term absences (as per the social security calculation system and in line with the SFSO).

8 The base year 2021 and the years 2022 and 2023 were recalculated retroactively in the event of acquisitions and disposals of subsidiaries or changes in data quality.