Powering
a modern Switzerland

Annual Report 2020
7054
 million
francs in operating income,
down 1.6 percent year-on-year.
178
 million
francs in Group profit,
down 77 million francs
year-on-year.
1706
 million
With a fall of 5.6 percent, the
volume of addressed letters
declined again in 2020.
191
 million
Thanks to booming online
retail, PostLogistics delivered
23 percent more parcels
in Switzerland.
124
 billion
francs, up by 3.3 percent,
represents the level of average
PostFinance customer assets.
127
 million
PostBus transported
around 24 percent fewer
passengers in 2020 due to
the coronavirus pandemic.
81
 points
Customer satisfaction
remained at a high level,
as in the previous year.
30
%
is the CO2 efficiency
improvement
over 2010
achieved by Swiss Post by
the end of 2020.

markets

Markets

Logistics
graphic
Market
Logistics Services

As a leading logistics provider, Swiss Post offers its customers within Switzerland and abroad everything from a single source. Swiss Post is looking to expand its position in Switzerland and across borders.

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Communication
graphic
Market
Communication Services

Swiss Post assumes the role of a trustworthy, independent intermediary between the physical and digital worlds.

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PostalNetwork
graphic
Market
PostalNetwork

Whether at their front door, on the move or digitally, Swiss Post wants to be wherever its customers are, and offer the best possible universal service for all regions and generations, now and in the future.

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Mobility
graphic
Market
Mobility Services

PostBus wants to remain number one in road-based public passenger transport in Switzerland. Fleet management and bike sharing complete Swiss Post’s range of services in the mobility market.

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Swiss Post Solutions
graphic
Market
Swiss Post Solutions

SPS offers solutions for business process outsourcing, innovative document management services and the latest technologies for the digitization of information processing.

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PostFinance
graphic
Market
PostFinance

PostFinance is accelerating the pace of digital transformation and is focusing ever more consistently on its customers’ requirements. It divides its core business into four business units.

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