Financial Report

Swiss Post operates in markets that are undergoing rapid change due to intense competition, internationalization, technology deployment and regulations. Driven by digital commerce, the logistics market is facing global competition. The level of digitization in the communication market is rising. Following regulatory changes in the financial market, digital providers have the possibility to gain a foothold in payment transactions. Multimodal transport services, which complement and compete with traditional public transport, are increasingly being offered in the passenger transport market.

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7054
CHF million
Operating income
178
CHF million
Group profit
81
Index (scale of 0–100)
Customer satisfaction
30
%
Since 2010
CO2 efficiency improvement
1706
In millions
Addressed letters
191
In millions
Parcels
124
CHF billion monthly avg.
Customer assets (PostFinance)
127
In millions
Passengers in Switzerland (PostBus)

Five-year overview of key figures

2016

2017

2018

2019

2020

Result

Operating income

CHF million

8,188

8,064

7,168

7,168 1

7,054

Generated in competition

% of operating income

85.8

85.7

85.4

85.4

85.9

Generated abroad and crossborder

% of operating income

13.7

14.3

14.8

14.8

14.2

Operating profit

CHF million

704

718

505

450

272

Generated in competition

% of operating profit

93.5

86.7

72.5

75.1

69.9

Generated abroad and crossborder

% of operating profit

9.1

11.4

18.0

14.9

22.8

Group profit

CHF million

558

527

404

255

178

Equity

CHF million

4,744

6,583

6,759

6,834

6,906

Value generation

Economic value added

CHF million

122

102

– 24

– 17

– 101

Added value generated

CHF million

5,145

5,143

4,613

4,616

4,521

to employees

CHF million

4,034

3,989

3,802

3,764

3,833

to creditors

CHF million

64

48

48

75

52

to public sector

CHF million

118

63

42

32

33

to owner

CHF million

200

200

200

50

50

to company

CHF million

729

843

521

695

553

Jobs

Headcount (excluding trainees)

Full-time equivalents

43,485

42,316

39,932

39,670

39,089

Trainees in Switzerland

Persons

2,118

2,115

2,001

1,894

1,863

Jobs in peripheral regions

Persons

18,176

17,640

16,765

16,073

15,655

Turnover rate (voluntary departures)

As % of average headcount

4.0

4.8

5.5

5.1

4.1

Notice given by employer for economic reasons

Persons

84

161

152

105

73

Employment conditions and remuneration

Employment in accordance with Swiss Post CEC

Full-time equivalents as %

85.6

85.6

85.2

86.1

85.8

Swiss Post CEC minimum salary

CHF per annum

47,620

47,620

47,620

47,620

47,820

Average salary for employees

CHF per annum

82,231

83,178

83,383

82,741

83,636

Average remuneration paid to members of Executive Management

CHF per annum

588,377

559,044

588,916

582,289

575,822

Salary bandwidth 2

Factor

7.2

6.7

7.1

7.0

6.9

Health management

Occupational accidents

Number per 100 FTEs

5.9

6.5

6.0

6.4

6.1

Days lost to illness and accidents

Days per employee

12.5

12.9

13.1

13.3

13.3

Diversity

Women

% of employees

48.1

47.5

46.3

45.0

44.1

Nationalities represented

Number

143

140

138

140

142

Women on Board of Directors

%

33.3

33.3

33.3

33.3

33.3

Women in Executive Management

%

11.1

20.5

22.9

11.1

11.1

Women in senior management roles

%

12.3

13.4

16.0

17.1

19.8

Women in middle and lower management roles

%

24.2

23.9

23.2

23.8

22.3

Demographics

Average age of workforce

Years

45.6

46.0

46.1

46.1

46.0

Resource consumption 3

Energy consumption

GWh

1,491

1,453

1,479

1,420

1,388

Energy consumption within Swiss Post

GWh

905

887

902

826

799

Renewable share

%

19.3

19.6

20.4

21

22.0

Energy consumption outside Swiss Post

GWh

586

567

578

594

589

Carbon footprint (scope 1 – 3) 3

Carbon footprint

t CO2 equivalent

446,151

436,550

439,955

422,748

408,405

CO2 efficiency increase since 2010 4

%

16.5

19.6

20.4

27.6

29.8

1 The figure has been adjusted (see Note 2, Basis of accounting, Accounting changes).

2 Factor = average remuneration paid to Members of Executive Management vs. average employee salary.

3 Adjusted figures for 2019: factual data from subsidiaries acquired between 2013–2019 was recorded with retroactive effect for 2019 as 2019 serves as the base year for the 2024/2030 objectives. No figures for the years 2013 to 2018 were subsequently recorded.

4 The rise in CO2 efficiency is measured as the change in CO2 equivalents per core service in the year under review compared with the base year. Each core service is defined by unit (consignment, transaction, passenger kilometre, kilometre, full-time equivalent, etc.).