The Swiss Post of tomorrow

Swiss Post is tackling the challenges of the future and making targeted investments in growth and innovation over the years ahead as part of its “Swiss Post of tomorrow” strategy. It is focusing on what it does best: transporting of goods, information and people and providing financial services.

The new strategy entered into force on 1 January 2021 and runs until 2024.

Logistics Services

Expanding our leading position in Switzerland and across borders

Domestic and international business operations – with courier, express and parcel logistics, mail, and services over the last mile – have made up Swiss Post’s core business for many years. In these areas, Swiss Post aims to fulfil its universal service obligation, expand its strong position in Switzerland and continue to develop internationally. Swiss Post will ensure an effective and sustainable connection between the Swiss economy and international goods flows thanks to its relevant and innovative logistics services.

In the media and advertising market, Swiss Post plans in particular to develop tailored solutions for cross-channel communication and the newspaper and magazine business.

In goods logistics, Swiss Post seeks to provide companies with easy access to the global market. To do so, Swiss Post is making targeted investments in the domestic market and, where necessary, in neighbouring countries.

Swiss Post also combines previous industry know-how with existing logistics expertise and develops relevant industry solutions.

Through its digital logistics platforms, Swiss Post facilitates logistics services and is expanding its range of value-added services.

PostalNetwork

Expanding the network and opening up branches to third parties

Swiss Post’s physical presence in all regions of Switzerland reflects our view of a nationwide universal service. Swiss Post is continuing to expand its network, which currently totals more than 4,700 access points, with innovations such as terminals and services at home. Swiss Post is investing some 40 million francs in modernizing over 300 self-operated branches. It is also strengthening the quality of its branches with partners through local support from Swiss Post staff, training for partner staff and customer-friendly infrastructure. The network will be stabilized when a figure of around 800 self-operated branches has been reached.

Swiss Post is now opening its premises to large service providers and public authorities, enabling them to remain close to their customers. By taking this step, Swiss Post is establishing new service centers in all regions of Switzerland with products and services that are relevant to everyday life.

Communication Services

Transporting information securely and confidentially

Swiss Post assumes the role of a trustworthy, independent intermediary between the physical and digital worlds, focusing on four market areas:

With trust-based information services, Swiss Post transports data in a secure, unalterable and traceable manner, and ensures that the sender and recipient are authorized to receive and send the information. Swiss Post is therefore applying the principle of mail secrecy to the digital world.

With digital assistant services, Swiss Post ensures that the interfaces between the physical and digital worlds function smoothly. The company helps Swiss SMEs and the general public to navigate the digitized world securely and easily.

Swiss Post is expanding its position as an established provider of secure and legally compliant digital services for public authorities, strengthening its key role in digitizing processes for the Confederation, cantons and municipalities and simplifying the dialogue between citizens and the state.

In the market area of digital health, Swiss Post is continuing to reinforce its leading role as a one-stop provider in the healthcare sector and tapping into new business areas, focusing in particular on networking all stakeholders and, in turn, helping to simplify processes.

Mobility Services

Staying number one

PostBus is number one in road-based public passenger transport in Switzerland. PostBus intends to continue strengthening this position, as the Swiss public transport system needs to remain attractive and meet customer requirements in the future. To achieve this goal, PostBus is systematically forging strategic partnerships – including with other public transport companies – to develop customer-friendly, environmentally-friendly and affordable services for all residents of Switzerland. Because half of regional passenger transport is publicly funded, PostBus does everything it can to ensure that the compensatory payments from the Confederation, cantons and municipalities are used as efficiently as possible.

Swiss Post supplements its services in the mobility market with Post Company Cars, Switzerland’s biggest manufacturer-independent full-service fleet management company, and with PubliBike, the largest bike sharing service provider in Switzerland. It operates bike sharing networks in various Swiss cities and serves both private and business customers.

The companies operating in the mobility services sector wish to jointly leverage cross-company synergies – for example, by developing new multimodal solutions. These are intended to be simple, efficient, sustainable and digitally connected.

PostFinance

Securing the business model

PostFinance is accelerating the pace of digital transformation and is focusing ever more consistently on its customers’ requirements with its new “SpeedUp” strategy. It now divides its core business into four business units. In Payment Solutions, PostFinance is becoming the leading reliable partner for payment and debt collection solutions for retailers and invoice issuers in Switzerland. In Retail Banking, PostFinance provides its private and business customers with proven solutions and advice on the smartest way to manage money – both physically and digitally. With Digital First Banking, it is developing a brand new service for “Banking & Beyond” geared entirely to the digital world. And in Platform Business, PostFinance aims to build on Valuu to create an independent Swiss platform for comparing and taking out financing, insurance and pension solutions.

PostFinance hopes to be able to issue loans and mortgages independently in future. This decision lies with the Swiss Parliament.

Swiss Post Solutions

Extending our leading role worldwide

The subsidiary Swiss Post Solutions supports companies on their path to digital transformation, offering solutions for outsourcing complete business processes, innovative document management services and the latest technologies for secure, efficient digitization of information processing.

Its approximately 7,800 employees and specialist partners serve customers in various sectors – and in 25 countries. It focuses on banks, insurance providers and the healthcare sector.

By pursuing its growth strategy, Swiss Post Solutions has successfully increased its market share and profitability for many years. Swiss Post Solutions is encouraged to develop autonomously, with Swiss Post Ltd as its umbrella holding company.