Swiss Post operates in markets that are undergoing rapid change due to intense competition, internationalization, technology deployment and regulations. Driven by digital commerce, the logistics market is facing global competition. The level of digitization in the communication market is rising. In financial services, digital providers have the possibility to gain a foothold in payment transactions following regulatory changes in the financial market. In mobility, multimodal transport services, which complement and compete with traditional public transport, are increasingly being offered.
Swiss Post is meeting the challenges in its market environment and at regulatory level by launching a transformation strategy for the years 2017 to 2020 and a growth strategy for the current strategy period from 2021 to 2024.
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2017 |
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2018 |
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2019 |
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2020 |
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2021 |
Result |
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Operating income |
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CHF million |
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8,064 |
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7,254 |
|
7,168 |
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6,548 1 |
|
6,877 |
Generated in competition |
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% of operating income |
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85.7 |
|
84.8 |
|
85.4 |
|
84.8 1 |
|
86.1 |
Generated abroad and cross-border |
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% of operating income |
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14.3 |
|
14.6 |
|
14.8 |
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9.5 1 |
|
10.0 |
Operating profit |
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CHF million |
|
718 |
|
505 |
|
450 |
|
258 1 |
|
5155 |
Generated in competition |
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% of operating profit |
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86.7 |
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72.5 |
|
75.1 |
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31.8 1 |
|
20.2 |
Generated abroad and cross-border |
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% of operating profit |
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11.4 |
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18.0 |
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14.9 |
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16.3 1 |
|
11.1 |
Group profit |
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CHF million |
|
527 |
|
404 |
|
255 |
|
178 |
|
4575 |
Equity |
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CHF million |
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6,583 |
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6,759 |
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6,834 |
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6,906 |
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8,832 |
Value generation |
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Economic value added |
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CHF million |
|
102 |
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– 24 |
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– 17 |
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– 125 1 |
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– 195 |
Added value generated |
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CHF million |
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5,143 |
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4,613 |
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4,616 |
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4,180 1 |
|
4,3765 |
to employees |
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CHF million |
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3,989 |
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3,802 |
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3,764 |
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3,529 1 |
|
3,4485 |
to creditors |
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CHF million |
|
48 |
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48 |
|
75 |
|
50 1 |
|
44 |
to public sector |
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CHF million |
|
63 |
|
42 |
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32 |
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28 1 |
|
55 |
to owner |
|
CHF million |
|
200 |
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200 |
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50 |
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50 |
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50 |
to company |
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CHF million |
|
843 |
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521 |
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695 |
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523 1 |
|
779 |
Jobs |
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Headcount (excluding trainees) |
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Full-time equivalents |
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42,316 |
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39,932 |
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39,670 |
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32,696 1, 6 |
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33,2076 |
Trainees in Switzerland |
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Persons |
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2,115 |
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2,001 |
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1,894 |
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1,863 |
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1,860 |
Jobs in peripheral regions |
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Persons |
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17,640 |
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16,765 |
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16,073 |
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15,655 |
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15,643 |
Turnover rate (voluntary departures) |
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As % of average headcount |
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4.8 |
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5.5 |
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5.1 |
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4.1 |
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5.0 |
Notice given by employer for economic reasons |
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Persons |
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161 |
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152 |
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105 |
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73 |
|
102 |
Employment conditions and remuneration |
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Employment in accordance with Swiss Post CEC |
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Full-time equivalents as % |
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85.6 |
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85.2 |
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86.1 |
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85.8 |
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86.2 |
Swiss Post CEC minimum salary 7 |
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CHF per annum |
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47,620 |
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47,620 |
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47,620 |
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47,820 |
|
50,451 |
Average salary for employees |
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CHF per annum |
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83,178 |
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83,383 |
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82,741 |
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83,636 |
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84,490 |
Average remuneration paid to members of Executive Management |
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CHF per annum |
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559,044 |
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588,916 |
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582,289 |
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575,822 |
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583,501 |
Salary bandwidth 2 |
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Factor |
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6.7 |
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7.1 |
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7.0 |
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6.9 |
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6.9 |
Health management |
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Occupational accidents |
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Number per 100 FTEs |
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6.5 |
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6.0 |
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6.4 |
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6.1 |
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7.4 |
Days lost to illness and accidents |
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Days per employee |
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12.9 |
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13.1 |
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13.3 |
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13.3 |
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14.0 |
Diversity |
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Women |
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% of employees |
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47.5 |
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46.3 |
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45.0 |
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44.1 |
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43.0 |
Nationalities represented |
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Number |
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140 |
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138 |
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140 |
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142 |
|
143 |
Women on Board of Directors |
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% |
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33.3 |
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33.3 |
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33.3 |
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33.3 |
|
33.3 |
Women in Executive Management |
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% |
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20.5 |
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22.9 |
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11.1 |
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11.1 |
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22.2 |
Women in senior management roles |
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% |
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13.4 |
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16.0 |
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17.1 |
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19.8 |
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21.6 |
Women in middle and lower management roles |
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% |
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23.9 |
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23.2 |
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23.8 |
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22.3 |
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22.8 |
Demographics |
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Average age of workforce |
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Years |
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46.0 |
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46.1 |
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46.1 |
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46.0 |
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45.8 |
Resource consumption 4 |
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Energy consumption |
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GWh |
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1,453 |
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1,479 |
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1,538 |
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1,495 |
|
1,580 |
Energy consumption within Swiss Post |
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GWh |
|
887 |
|
902 |
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875 |
|
850 |
|
908 |
Renewable share |
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% |
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19.6 |
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20.4 |
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20.2 |
|
20 |
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19.0 |
Energy consumption outside Swiss Post |
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GWh |
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567 |
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578 |
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663 |
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645 |
|
672 |
Carbon footprint (scope 1 – 3) 4 |
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Carbon footprint (scope 1 & 2) (own operations) |
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t CO2 equivalent |
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208,368 |
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212,584 |
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191,014 |
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185,794 |
|
200,327 |
Carbon footprint (scope 3) (remaining value chain) 3 |
|
t CO2 equivalent |
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228,182 |
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227,371 |
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248,132 |
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242,573 |
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256,338 |
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1 The figure has been adjusted (see Notes to the 2021 Group annual financial statements, Note 2, Basis of accounting, Accounting changes).
2 Factor = average remuneration paid to Members of Executive Management vs. average employee salary.
3 The emissions of purchased goods and services as well as financed emissions of PostFinance investments are not included. A comprehensive analysis of corporate loans indicated financed emissions of 1.393 million tonnes of CO22equivalents for 2021.
4 Data for subsidiaries acquired during the period from 2019 was re-entered retroactively for 2019 and 2020 as 2019 is used as the base year for the 2024 and 2030 targets. There was no re-entry for the years 2017 to 2018.
5 Normalized figures for 2021, see the “One-off item in 2021” section on page 41 of the Financial Report.
6 Figure excludes the discontinued operation Swiss Post Solutions (see Notes to the 2021 Group annual financial statements, Note 2.2, Accounting changes).
7 Until 2020, the minimum salary under the Swiss Post collective employment contract for an 18-year-old employee who has not completed vocational training was reported. As of 2021, the minimum salary for remote municipalities (Region D) is now reported.