Financial Report

Swiss Post operates in markets that are undergoing rapid change due to intense competition, internationalization, technology deployment and regulations. Driven by digital commerce, the logistics market is facing global competition. The level of digitization in the communication market is rising. In financial services, digital providers have the possibility to gain a foothold in payment transactions following regulatory changes in the financial market. In mobility, multimodal transport services, which complement and compete with traditional public transport, are increasingly being offered.

Swiss Post is meeting the challenges in its market environment and at regulatory level by launching a transformation strategy for the years 2017 to 2020 and a growth strategy for the current strategy period from 2021 to 2024.

Financial Report 2021 (PDF) Order form
6877
million francs
in operating income
457
million francs in normalized
Group profit
1811
million
letters 
202
million
parcels
111
billion francs monthly avg.
in customer assets (PostFinance)
135
million
passengers (PostBus)
81
Index (scale of 0-100)
of customer satisfaction

Five-year overview of key figures

2017

2018

2019

2020

2021

Result

Operating income

CHF million

8,064

7,254

7,168

6,548 1

6,877

 Generated in competition

% of operating income

85.7

84.8

85.4

84.8 1

86.1

 Generated abroad and cross-border

% of operating income

14.3

14.6

14.8

9.5 1

10.0

Operating profit

CHF million

718

505

450

258 1

5155

 Generated in competition

% of operating profit

86.7

72.5

75.1

31.8 1

20.2

 Generated abroad and cross-border

% of operating profit

11.4

18.0

14.9

16.3 1

11.1

Group profit

CHF million

527

404

255

178

4575

Equity

CHF million

6,583

6,759

6,834

6,906

8,832

Value generation

Economic value added

CHF million

102

– 24

– 17

– 125 1

– 195

Added value generated

CHF million

5,143

4,613

4,616

4,180 1

4,3765

 to employees

CHF million

3,989

3,802

3,764

3,529 1

3,4485

 to creditors

CHF million

48

48

75

50 1

44

 to public sector

CHF million

63

42

32

28 1

55

 to owner

CHF million

200

200

50

50

50

 to company

CHF million

843

521

695

523 1

779

Jobs

Headcount (excluding trainees)

Full-time equivalents

42,316

39,932

39,670

32,696 1, 6

33,2076

Trainees in Switzerland

Persons

2,115

2,001

1,894

1,863

1,860

Jobs in peripheral regions

Persons

17,640

16,765

16,073

15,655

15,643

Turnover rate (voluntary departures)

As % of average headcount

4.8

5.5

5.1

4.1

5.0

Notice given by employer for economic reasons

Persons

161

152

105

73

102

Employment conditions and remuneration

Employment in accordance with Swiss Post CEC

Full-time equivalents as %

85.6

85.2

86.1

85.8

86.2

Swiss Post CEC minimum salary 7

CHF per annum

47,620

47,620

47,620

47,820

50,451

Average salary for employees

CHF per annum

83,178

83,383

82,741

83,636

84,490

Average remuneration paid to members of Executive Management

CHF per annum

559,044

588,916

582,289

575,822

583,501

Salary bandwidth 2

Factor

6.7

7.1

7.0

6.9

6.9

Health management

Occupational accidents

Number per 100 FTEs

6.5

6.0

6.4

6.1

7.4

Days lost to illness and accidents

Days per employee

12.9

13.1

13.3

13.3

14.0

Diversity

Women

% of employees

47.5

46.3

45.0

44.1

43.0

Nationalities represented

Number

140

138

140

142

143

Women on Board of Directors

%

33.3

33.3

33.3

33.3

33.3

Women in Executive Management

%

20.5

22.9

11.1

11.1

22.2

Women in senior management roles

%

13.4

16.0

17.1

19.8

21.6

Women in middle and lower management roles

%

23.9

23.2

23.8

22.3

22.8

Demographics

Average age of workforce

Years

46.0

46.1

46.1

46.0

45.8

Resource consumption 4

Energy consumption

GWh

1,453

1,479

1,538

1,495

1,580

 Energy consumption within Swiss Post

GWh

887

902

875

850

908

  Renewable share

%

19.6

20.4

20.2

20

19.0

 Energy consumption outside Swiss Post

GWh

567

578

663

645

672

Carbon footprint (scope 1 – 3) 4

Carbon footprint (scope 1 & 2) (own operations)

t CO2 equivalent

208,368

212,584

191,014

185,794

200,327

Carbon footprint (scope 3) (remaining value chain) 3

t CO2 equivalent

228,182

227,371

248,132

242,573

256,338

1 The figure has been adjusted (see Notes to the 2021 Group annual financial statements, Note 2, Basis of accounting, Accounting changes).

2 Factor = average remuneration paid to Members of Executive Management vs. average employee salary.

3 The emissions of purchased goods and services as well as financed emissions of PostFinance investments are not included. A comprehensive analysis of corporate loans indicated financed emissions of 1.393 million tonnes of CO22equivalents for 2021.

4 Data for subsidiaries acquired during the period from 2019 was re-entered retroactively for 2019 and 2020 as 2019 is used as the base year for the 2024 and 2030 targets. There was no re-entry for the years 2017 to 2018.

5 Normalized figures for 2021, see the “One-off item in 2021” section on page 41 of the Financial Report.

6 Figure excludes the discontinued operation Swiss Post Solutions (see Notes to the 2021 Group annual financial statements, Note 2.2, Accounting changes).

7 Until 2020, the minimum salary under the Swiss Post collective employment contract for an 18-year-old employee who has not completed vocational training was reported. As of 2021, the minimum salary for remote municipalities (Region D) is now reported.