20
23 We are developing
tomorrow’s
public service today
7
,
279
million
francs in operating income, up by 6.1 percent year-on-year.
254
million
francs in Group profit, down 41 million francs year-on-year.
1
,
647
million
letters delivered by Swiss Post in Switzerland, down 5.6 percent compared to the previous year.
185
million
parcels delivered by Swiss Post in Switzerland, down 4.6 percent compared to the previous year.
104
billion
francs, down by 0.5 percent, represents the average level of customer assets at PostFinance.
175
million
passengers transported by PostBus, 11.9 percent more than in the previous year.
76
points
The customer satisfaction score stands at an impressive 76 points (scale of 0–100).
62
.
4
%
of vehicles used for delivery are equipped with alternative drive systems.
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Foreword
Our foundations for the future are strengthened

Swiss Post is changing so that it can meet its customers’ needs. In 2023 it reached important milestones.

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Annual theme
Swiss Post turns 175 years old

Swiss Post has been connecting the whole of Switzerland since 1849. Its bursts of modernization have time and again created positive momentum for innovation.

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Business results
The financial result is stable

In 2023, Swiss Post generated Group profit of 254 million francs. Given the conditions this is in line with expectations.

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Key events
Sustainable logistics

Milestone reached: Swiss Post switches to electric-only delivery in Zurich and Bern. Find out more about other important events at Swiss Post here.

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Strategy
For a strong, modern Swiss Post

Building on what already works and creating something new: through its strategy, Swiss Post aims to help shape a modern, competitive Switzerland.

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maerkte

Markets

Logistics
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Markets
Logistics

Swiss Post connects Switzerland, and connects Switzerland to the world. It is expanding its core competencies and range of services in order to establish itself as a comprehensive logistics partner for the goods flows of the future.

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Communication
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Markets
Communication

Swiss Post is transferring its expertise in information transport and secure handling of sensitive data into the digital world: with simple and secure digital services.

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Network
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Markets
Network

With myriad access points being added all the time, Swiss Post is the service network for a modern Switzerland. At its branches, it enables partners to provide personal support and advice to their customers.

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Mobility
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Markets
Mobility

Swiss Post offers solutions for modern, sustainable mobility on the roads. It connects the whole of Switzerland, and its public service is the backbone of the economy and society.

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Financial services
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Markets
Financial services

Innovations and smart solutions for every money-related need: that’s how PostFinance is shaping the future for people in Switzerland.

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Employees
Attractive employer

Swiss Post is introducing new job profiles, creating attractive workplaces and supporting its staff in their professional development.

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Technology and innovation
Swiss Post harnesses digital innovations

Swiss Post aims to keep Switzerland moving with trustworthy IT solutions. It serves as a partner on the path to digital transformation.

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Responsibility
For a sustainable future

Swiss Post acts responsibly for society, the environment and the economy. Its main focus is on reduction measures.

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