Zurich Insurance Group

Managing documents more efficiently

Swiss Post scans incoming mail for its customers and forwards it to the right location.

In 2008, Swiss Post Solutions took over document management for Zurich Insurance Group in Switzerland, Austria, the United Kingdom and Spain.

Having outsourced document management to Swiss Post Solutions, the insurance company can concentrate on its core business – safe in the knowledge that millions of customer and business documents will arrive safely, be managed and archived.

The partnership is paying off: it is creating lasting economic benefits and promoting the digitization of business processes. Zurich benefits from greater flexibility in its customer service and can hold its ground amid increasing competition on the markets.

Swiss Post Solutions has created a digital hub for Zurich, ensuring that the documents scanned in locally by Swiss Post Solutions are passed on to Zurich's central data processing systems. The hub delivers digital documents and data to Zurich, providing the insurance company with applications that can be used by its staff to view and process the documents, work on e-mails and manage physical files and sent print documents.

The hub currently serves Switzerland, the UK, Spain and Austria, but is accessible from all Zurich locations. This solution makes it possible to extend standardized processes to any number of locations in order to cover local business needs, while at the same time meeting compliance and security requirements.

Swiss Post Solutions has migrated the Zurich locations to a state-of-the-art solution, and set up standardized workflows to optimize processes. Zurich has benefited from improved reporting that is uniform in all countries. This in turn has brought processing volumes and cost aspects to the fore, allowing further process optimization and cost savings.