Group
Company profile
Business activities
Communication market
Letters, newspapers, promotional mailings, document management and postal-related business process outsourcing solutions in Switzerland and internationally
Logistics market
Parcels, express services and logistics solutions within Switzerland and abroad
Retail financial market
Payments, savings, investments, retirement planning and financing in Switzerland as well as international payment transactions
Passenger transport market
Regional, municipal and urban transport plus system services in Switzerland and in selected countries abroad
Our performance in 2013
| Key figure | 2013 | Strategic goal | |
|---|---|---|---|
| Operating income 1 | CHF million | 8,575 | – |
| Operating profit 1 | CHF million | 911 | 700 – 800 |
| Group profit 1 | CHF million | 626 | – |
| Equity | CHF million | 5,637 | – |
| Degree of internal financing – investments | Percent | 100 | – |
| Addressed letters | In millions | 2,245 | – |
| Parcels | In millions | 114 | – |
| Ø PostFinance customer deposits | CHF billion | 106.5 | – |
| PostBus passengers (Switzerland) | Number in millions | 139 | – |
| Customer satisfaction | Index (scale of 0 –100) | 80 | ≥ 75 |
| Headcount | Full-time equivalents | 44,105 | – |
| Employee commitment | Index (scale of 0 –100) | 82 | > 80 |
| CO2 savings made per year | t CO2 equivalent | 18,500 | 15,000 |
* As at end-2013
Markets and segments
Brands
Communication market
PostMail offers business customers high-quality products and tailored solutions for letters, newspapers and promotional mailings, from acceptance right through to delivery. This range is complemented by its electronic services.
| Key figure | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 2,959 |
| Operating profit 1 | CHF million | 324 |
| Addressed letters – business customers | In millions | 1,905 |
| Unaddressed items | In millions | 1,934 |
| Newspapers | In millions | 1,276 |
| Headcount | Full-time equivalents | 17,212 |
Swiss Post Solutions manages paper-based business processes with document processing solutions for its business customers, and provides support for the transition from the physical to the digital world.
| Key figure | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 616 |
| Operating profit 1 | CHF million | 5 |
| Area of activity | Number of countries | 24 |
| Headcount | Full-time equivalents | 6,798 |
Post Offices & Sales offers products, services and tailored advice to private customers and SMEs. It has 1,662 post offices, 569 postal agencies and 1,269 home delivery services throughout Switzerland.
| Key figure | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 1,697 |
| Operating profit 1 | CHF million | – 91 |
| Letters – private customers | In millions | 340 |
| Parcels – private customers 2 | In millions | 10 |
| Inpayments | In millions | 177 |
| Headcount | Full-time equivalents | 6,591 |
Logistics market
PostLogistics offers business customers both standardized and customized logistics solutions for sending parcels, express items and courier consignments, as well as goods transportation and warehousing logistics.
| Key figure | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 1,581 |
| Operating profit 1 | CHF million | 133 |
| Parcels – business customers 2 | In millions | 105 |
| Express items | In millions | 2 |
| Headcount | Full-time equivalents | 5,426 |
Retail financial market
PostFinance enables its customers to manage their own finances thanks to simple, clear and inexpensive products and services for payments, savings, investments, retirement planning and financing.
| Key figure | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 1,646 |
| Earnings before tax 1 | CHF million | 856 |
| Customer accounts | In millions | 4.63 |
| Inflow of new money | CHF million | 4,256 |
| Customer deposits | CHF million | 106,542 |
| Headcount | Full-time equivalents | 3,439 |
Passenger transport market
PostBus operates a network of 848 PostBus routes within Switzerland, covering 11,548 kilometres and 14,481 stops. The leading Swiss company in regional passenger transport is developing an increasingly strong presence in cities and conurbations alike.
| Key figure | 2013 | |
|---|---|---|
| Operating income 1 | CHF million | 812 |
| Operating profit 1 | CHF million | 28 |
| Domestic passengers | In millions | 139 |
| Vehicle kilometres | In millions of km | 134 |
| Vehicles | Number | 2,842 |
| Headcount | Full-time equivalents | 2,487 |
1 Normalized figure. See the section “One-off items and normalization”.
2 114 million parcels were sent in total by business and private customers in 2013.
Five-year overview of key figures
| 2013 | 2012 | 2011 | 2010 | 2009 | ||
| Result | ||||||
| Operating income | CHF million | 8,575 1 | 8,576 3 | 8,599 | 8,736 | 8,558 |
| Generated in competition | % of operating income | 85.6 1 | 84.1 3 | 84.0 | 83.2 | 80.8 |
| Generated abroad | % of operating income | 12.0 1 | 12.0 3 | 12.7 | 13.9 | 16.3 |
| Operating profit | CHF million | 911 1 | 860 3 | 908 | 930 | 721 |
| Generated abroad | % of operating profit | 5.2 1 | 4.1 3 | 5.7 | 2.6 | 4.9 |
| Group profit | CHF million | 626 1 | 772 3 | 904 | 910 | 728 |
| Equity | CHF million | 5,637 | 3,145 3 | 4,879 | 4,224 | 3,534 |
| Value generation | ||||||
| Economic value added | CHF million | 135 1 | 269 3 | 390 | 452 | 272 |
| Added value generated | CHF million | 5,688 1 | 5,314 3 | 5,187 | 5,268 | 4,983 |
| to employees | CHF million | 4,131 1 | 4,161 3 | 4,026 | 4,076 | 4,032 |
| to creditors | CHF million | 93 | 82 3 | 14 | 20 | 14 |
| to public sector | CHF million | 94 | 34 | 13 | 12 | 9 |
| to owner | CHF million | 180 | 200 | 200 | 200 | 200 |
| to company | CHF million | 1,190 | 837 3 | 934 | 960 | 728 |
| Jobs | ||||||
| Headcount (excluding trainees) | Full-time equivalents | 44,105 | 44,605 | 44,348 | 45,129 | 44,803 |
| abroad | % | 15.4 | 14.8 | 15.0 | 16.1 | 15.6 |
| Trainees in Switzerland | Persons | 2,024 | 2,015 | 1,942 | 1,824 | 1,690 |
| Jobs in Switzerland | Swiss Post employees per 100 employees | 1.35 | 1.37 | 1.31 | 1.34 | 1.33 |
| Jobs in peripheral regions | Persons | 19,494 | 20,172 | 20,418 | 20,603 | 20,776 |
| Turnover rate (voluntary departures) | As % of average headcount | 3.6 | 3.7 | 3.9 | 3.5 | 3.1 |
| Notice given by employer for economic reasons | Persons | 180 | 315 | 95 | 116 | 99 |
| Employment conditions and remuneration | ||||||
| Employment in accordance with Swiss Post CEC | Full-time equivalents as % | 62.8 | 62.7 | 64.3 | 65.4 | 66.5 |
| Swiss Post CEC minimum salary | CHF per annum | 45,047 | 45,047 | 44,823 | 44,379 | 44,071 |
| Average salary for employees | CHF per annum | 82,695 | 82,554 | 81,293 | 81,082 | 80,361 |
| Average remuneration paid to members of Executive Management | CHF per annum | 499,281 | 515,441 | 504,986 | 495,590 | 491,200 |
| Salary bandwidth 2 | Factor | 6.0 | 6.2 | 6.2 | 6.1 | 6.1 |
| Health management | ||||||
| Occupational accidents | Number per 100 FTEs | 6.6 | 7.2 | 6.9 | 7.5 | 6.5 |
| Days lost to illness and accidents | Days per employee | 11.6 | 11.0 | 10.8 | 10.5 | 10.4 |
| Diversity | ||||||
| Men | % of employees | 51.5 | 51.6 | 52.3 | 52.1 | 51.5 |
| Women | % of employees | 48.5 | 48.4 | 47.7 | 47.9 | 48.5 |
| Nationalities represented | Number | 144 | 140 | 140 | 133 | 117 |
| Women on Board of Directors | % | 22.2 | 22.2 | 22.2 | 22.2 | 25.0 |
| Women in Executive Management | % | 12.5 | 11.1 | 0.0 | 0.0 | 0.0 |
| Women in senior management posts | % | 9.3 | 8.0 | 7.6 | 8.2 | 8.7 |
| Women in middle and lower management roles | % | 23.7 | 23.0 | 23.2 | 22.6 | 21.5 |
| Demographics | ||||||
| Average age of workforce | Years | 44.8 | 44.7 | 44.4 | 44.2 | 43.4 |
| Resource consumption | ||||||
| Energy consumption | Gigajoules | 3,129,091 | 3,193,258 | 3,130,465 | 3,217,915 | 3,126,170 |
| Direct energy consumption | Gigajoules | 2,625,034 | 2,632,423 | 2,559,964 | 2,586,296 | 2,492,492 |
| Renewable share | % | 0.84 | 1.04 | 1.09 | 1.05 | 0.96 |
| Indirect energy consumption | Gigajoules | 504,057 | 560,835 | 570,501 | 631,619 | 633,677 |
| Renewable share | % | 94 | 94 | 94 | 93 | 96 |
| Carbon footprint (scope 1 – 3) | ||||||
| Carbon footprint | t CO2 equivalent | 438,223 | 463,384 | 452,522 | 462,908 | 450,501 |
| CO2 intensity of added value | t CO2 equiv. per CHF million of added value | 77 | 87 | 87 | 88 | 90 |
| CO2 intensity of jobs | t CO2 equiv. per full-time equivalent | 9.5 | 9.9 | 9.8 | 9.8 | 9.7 |
1 Normalized figure. See the section “One-off items and normalization”.
2 Factor = average remuneration paid to Members of Executive Management vs. average employee salary.
3 Figures have been adjusted (see Notes to Group annual financial statements under Note 2, Basis of accounting, Accounting changes).
A comprehensive set of key figures and accompanying notes can be found in the table of figures in the Annual Report.