Interview with Dr Ruedi Kubat

Outsourcing is based on trust

Swiss Post Solutions employees digitize incoming mail and extract important data for the customer.

Insurance, retirement planning and assets: this is the core business of Allianz Suisse, one of the leading insurance companies in Switzerland. Some 4,000 employees attend to customers' concerns.

Dr Kubat, which services has Allianz Suisse outsourced to Swiss Post Solutions?

Swiss Post Solutions takes care of incoming mail processing for Allianz Suisse – from the physical mailroom and the digitization of business mail to the extraction of the information required for processing by our staff. This involves up to 50 pieces of data per document, either read out automatically by intelligent text recognition systems or manually by the specialists from Swiss Post Solutions during post-processing. Swiss Post Solutions also prints and processes around four million consignments per year for Allianz Suisse.

Why did Allianz Suisse choose Swiss Post Solutions as a service provider?

When it comes to document solutions, Swiss Post is known as a trusted partner and specialist. Swiss Post Solutions specialized in this market at an early stage and has many years of experience. After they had successfully taken over the mailroom, the choice of Swiss Post Solutions for digitization was obvious, and also allowed us to take advantage of synergies and get the services from a single source. As far as the printing is concerned, the successful collaboration of recent years and the trust it created were key. In addition, Swiss Post Solutions provides the best possible security by carrying out processing directly in the fail-safe letter centers.

How are the services rated within Allianz Suisse?

Swiss Post Solutions' provision of the services has been very reliable in recent years. And this is exactly what our employees depend on, because if Swiss Post Solutions was to grind to a halt, our staff would not be able to provide customer services to the levels we expect. We also value the pragmatic and solution-oriented approach of Swiss Post Solutions staff.

What are the benefits of working with Swiss Post Solutions for Allianz Suisse?

In addition to the cost benefits, it is important for us to be able to focus fully on our core business – and for Swiss Post Solutions to do the same. We complement each other extremely well and our relationship is one of equal partners.

How will the collaboration evolve in the future?

In the future, we want to move the development of solutions increasingly towards electronic channels. We expect Swiss Post Solutions to actively support this development and introduce new technologies.