Group
Digitization is permeating the daily lives of many people, changing their consumption patterns, lifestyles and working habits. The dynamics of change involved in this process are considerable. Swiss Post understands that today's world is interconnected, and builds bridges between the physical and digital worlds. With its expertise in communication, logistics, passenger transport and financial services, it increasingly develops integrated solutions and continues to offer individual products and services in modular form. It intends to win over customers by offering them products that are both easy to access and easy to use, giving them greater scope to succeed. This will enable Swiss Post to develop and maintain a high-quality universal service, while at the same time meeting its owner's goals.
| Group | 2014 | |
|---|---|---|
| Operating income | CHF million | 8,457 |
| Group profit | CHF million | 638 |
| Equity 1 | CHF million | 5,010 |
| Economic value added | CHF million | 207 |
| Headcount | Full-time equivalents | 44,681 |
1 As at 31 December 2014
Group result
A solid result for Swiss Post
With a Group profit of 638 million francs and an operating profit (EBIT) of 803 million francs, Swiss Post once again generated a solid result in 2014.
Segment results
Positive results in all four markets
Swiss Post achieved a positive result in all four markets. Trends varied from market to market.
Investments
Swiss Post is investing in efficiency, quality and capacity
To ensure that physical consignments continue to reliably reach their recipients in the future, Swiss Post is investing in advanced technologies.
Non-financial results
Letters and parcels delivered on time
Last year, Swiss Post processed over 2.2 billion addressed letters. 97.7 percent of all A Mail letters were delivered on time, while 99.0 percent of all B Mail letters arrived on schedule. In 2014, Swiss Post transported more parcels than ever before: around 112 million.
Non-financial results
Swiss Post has satisfied customers
Our customers particularly appreciate the quality of services and personal advice provided by Swiss Post. In the 2014 customer survey, private and business customers rated Swiss Post's performance at 80 out of a possible 100 points. A score above 80 points signifies a very high level of satisfaction.
We create added value – Swiss Post.
8,457
million
Operating income was slightly below the previous year.
638 million
Group profit rose slightly year-on-year.
80 points
Customer satisfaction remains high.
62,983
employees, including 8,008 abroad, help to shape Swiss Post with their ideas.
82 points
The index value for employee commitment is a testament to motivated and committed employees.
11%
Swiss Post increased its CO2 efficiency by 11 percent between 2010 and 2014.