Communication market

Customers' behaviour and needs are changing. Swiss Post has taken account of such changes – with a wide range of services and an extended choice of access points. It is a multi-channel specialist, safely and reliably shipping consignments such as letters, promotional mailings, newspapers and confidential documents – either physically or digitally, as required. Swiss Post also digitizes documents such as incoming post for public authorities and companies, and can handle entire paper-based business processes where needed.

Communication market		2014
Operating income	CHF million	4,333
Abroad	CHF million	970
Operating profit	CHF million	246
Abroad	CHF million	48
Addressed letters	In millions	2,203
Unaddressed items	In millions	1,992
Newspapers	In millions	1,223
Headcount	Full-time equivalents	30,953

Physical and digital

The intelligent online letter box

In the future, recipients will decide for themselves how they receive their mail: on paper through the conventional letter box or as a digital document.

Swiss Post Box

Receive letters anywhere

Whether it's on their computer, smartphone or tablet, Swiss Post Box users receive all of their mail wherever they happen to be. They are sent images of the sealed envelopes and decide which letters are to be opened and scanned by Swiss Post.

Direct marketing

Swiss Post knows what works

Whether it's addressed or unaddressed promotional mailings, when it's done well, direct marketing works. Swiss Post is not only a bearer of creative advertising messages, it also helps advertisers to design their campaigns.

PostCard Creator App

Send a postcard by mobile phone

“Send us a postcard!” said her colleagues on the last working day before Frances's holidays. When she gets to Copenhagen, she decides to grant their wish immediately and pulls out her smartphone. Frances takes a selfie in front of a beautiful row of houses and sends it with the PostCard Creator App, which allows registered users to design and send a postcard every day free of charge.

Beck Keller AG

Catching customers with croissants

Successful companies grow their customer base regularly. Swiss Post helps them to do this with ideas and expertise in direct marketing, as was the case with Beck Keller AG, which attracted many new customers with a special offer on croissants.

eHealth

Swiss Post connects healthcare professionals

Hospitals, physicians, pharmacies and others in the healthcare sector use vivates to exchange patient medical data among themselves securely, efficiently, transparently and in compliance with the law.

Interview with Sergio Baumann

“Together with Swiss Post, we simplify patient referrals by physicians to the hospital”

Since 2014, the cantonal hospitals of Aarau and Baden have relied on vivates. Sergio Baumann, Head of Operations and Member of the Executive Board of Aarau hospital explains why his hospital trusts Swiss Post eHealth.

Electronic data transfer

Mail and sign securely

Signing your tax returns with a pen? That's a thing of the past. Taxpayers in the canton of Jura not only submit their tax returns fully electronically, but now also sign them digitally. This is made possible by Swiss Post's qualified Signing Service, a solution that enables legally valid digital signing of PDF documents over the Internet.

Interview with Dr Ruedi Kubat

Outsourcing is based on trust

Insurance, retirement planning and assets: this is the core business of Allianz Suisse, one of the leading insurance companies in Switzerland.

Germany: employee benefits institution VBL

Serving customers professionally

Whether it's your insurance or your pension – everyone calling VBL is served by the first level support team from Swiss Post Solutions.

Cembra Money Bank

Rigorous processing of sensitive correspondence

Receiving, assigning, forwarding and tracking credit card applications: processing internal mail – regardless of whether it is physical or digital – is a sensitive issue that requires reliable and accurate work.

Jones Lang LaSalle (JLL)

Customer and strategic partner in one

Singapore, Hong Kong, Australia, India: in the last three years, Swiss Post Solutions has signed agreements in these countries with well-known companies that wanted to outsource their in-house mail to a competent external partner.

Network development

Densest network of branches in Switzerland

Swiss Post maintains one of the densest and most efficient branch networks in Switzerland for private and business customers.

Convenience

New services – at the counter or online

Frank a letter by SMS or app, top up your mobile phone credit, buy a gift card or order an extract from the debt collection register – Swiss Post does a lot more than you might think:

On-site visit to Volg

The postal agency – a success story

Sending parcels and letters, collecting consignments, buying stamps, making cashless payments, withdrawing cash: everyday postal transactions can now increasingly be done while shopping – for example, in the postal agency at the Volg branch in Unterbäch, canton of Valais.

Postal agency fulfils universal service

Postal transactions made easy

A grocery, a tourist office, a bakery or a municipal administration integrates a postal agency as a contractor on its own premises. “A solution that strengthens both partners – and the infrastructure in the village,” notes Franz Horn, Manager of Network Development at Swiss Post.