Postal agency fulfils universal service
A grocery, a tourist office, a bakery or a municipal administration integrates a postal agency as a contractor on its own premises. “A solution that strengthens both partners – and the infrastructure in the village,” notes Franz Horn, Manager of Network Development at Swiss Post. “The shop gains a second solid foothold and new customers. And Swiss Post retains its presence. In terms of postal services, the agency is on an equal footing with the post office, and rather than representing a cutback in the public service, it actually safeguards it, particularly in smaller, more remote communities.” Customer satisfaction surveys have shown that even customers who were initially sceptical about the postal agencies because of the inability to make cash inpayments are very satisfied today. No wonder, considering that postal agencies offer decisive advantages: longer opening times, simple processes and of course the combination with the services offered by the partner.