Non-financial results
Our customers particularly appreciate the quality of services and personal advice provided by Swiss Post. In the 2014 customer survey, private and business customers rated Swiss Post's performance at 80 out of a possible 100 points. A score of 80 points or more signifies a very high level of satisfaction.
In a separate survey of private recipient customers throughout Switzerland, delivery quality scored 91 points. This is the eighth time in a row that the score achieved is higher than 90 points. Customers are particularly satisfied with the professional conduct and friendly manner of our delivery personnel. For more information, see page 39 of the Financial Report.