Tone at the top: lived code of conduct
Complying with legal frameworks, provisions and rules, living up to moral and ethical principles: for Swiss Post, the tone at the top – the behaviour and communication of its management – is of the utmost importance.
Those in management roles must comply with and consistently implement laws and directives, set an example of their company's values, vision and strategy, and behave impeccably, both morally and ethically. Exemplary behaviour of this kind is expected at Swiss Post from members of management, and it is expected at all levels. “As a business person, it is important to me that we set an example at the highest levels of Swiss Post of what we expect from others,” says Myriam Meyer, member of the Board of Directors.
If a manager behaves incorrectly, the news will spread quickly, both inside and outside the company. The damage to the company and to the individual quickly becomes enormous and is sometimes difficult to repair. Role models are needed to show how to behave correctly in situations where the rules are not clearly defined. In a company, these should be found among managers. Employees recognize the lived values of people in management roles and the behaviour they exhibit. They pass on these values to colleagues, further accelerating their propagation and acceptance. Managers reach many people and have great influence, which means they also have a significant influence on the culture of the entire company. It is therefore essential that they support the company's values, both internally and externally. “In dealing with customers and suppliers, ethical behaviour is also key: legal and other requirements must be adhered to, and they provide the basis for sustainable partnerships,” stresses Nadja Lang, member of the Board of Directors.
The management staff at Swiss Post have many skills and competencies, and therefore assume a great responsibility. But this scope always entails grey areas. Managers must recognize these grey areas and appreciate that compliance with written provisions alone is sometimes not enough – for example, when it comes to distinguishing between business and personal interests.
It is important to me that we set an example at the highest levels of Swiss Post of what we expect from others.
Myriam Meyer,
Member of the Board of Directors