Trends

The challenge of the future: acting with foresight in a dynamic environment

Digitization and new technological possibilities are rapidly changing customers' requirements and habits with respect to mobility, consumption and communication, and are therefore directly shaping Swiss Post's markets.

Swiss Post generates its income in an environment influenced by political, technological and social change. The physical and digital worlds are merging. The digital lifestyle is creating new customer requirements and the demand for personalized services that make daily life easier is growing. Swiss Post's challenge is to adapt its products and services to meet its customers' expectations.

Communication market: increasing digitization

Electronic services are increasingly competing with the letter and the post office, raising the pressure on letter market volumes in general. Around 70 percent of the letters market is already deregulated. The residual monopoly on domestic letters up to 50 grams is an important pillar for Swiss Post's financing of the universal service.

Logistics market: intense competition through e-commerce

With the boom in e-commerce, the logistics market is continuing to grow. The attractiveness of the market is giving rise to intense – and international – competition. Business customers are sensitive to changes in price, but at the same time have high expectations as regards quality and processing times. The demand is for flexible recipient services and system-based all-round solutions, including cross-border services. The boundaries between parcel logistics and goods logistics are merging.

Financial services market: mobile services in demand

The digital lifestyle and the growing information needs of customers are reinforcing demand for financial services that are available anytime and anywhere. New and innovative market operators are creating additional competition, challenging the existing players with new solutions for payment transactions. Low interest rates on the money and capital markets are also having a significant impact on the earnings of retail banks.

Passenger transport market: trend towards shared mobility

People today are increasingly forgoing their own cars, expect integrated public transport services and are taking advantage of options such as bike sharing and carpooling networks. Vehicles are required to be more and more environmentally friendly. There are fewer and fewer resources available to the Confederation and cantons to meet increasing mobility requirements, raising the pressure on settlements.