Recipient services

“These services make life easier”

With pick@home, online customers can have their return shipments picked up from an address of their choice.

Want to have the registered letter you missed forwarded to the office? Decide for yourself when you want to take delivery of a parcel, or drop off parcels at a terminal at any time? With a range of new services, Swiss Post gives you plenty of flexibility.

Online shopping is convenient and popular. To meet the new needs and habits of a mobile society, Swiss Post is continually expanding its services for recipient customers. “With our new services, recipients can specify where and when they want to take delivery of their parcels and registered letters”, says Stefan Luginbühl, Head of Parcels & Express.

Drop off parcels around the clock...

With the My Post 24 parcel terminals, customers can collect, drop off or return their parcels 24 hours a day. You can drop off a parcel at a terminal at any time, and it couldn't be easier. All you need is to register once free of charge. At the terminal, a program takes you through the process: select “Drop off a parcel”, frank the parcel and place it in the open compartment, then make a cashless payment with any major credit card or the PostFinance Card. Done!

Customers can now specify online where and when they want to pick up missed parcels or registered letters.

...and pick them up

Picking up a parcel is just as easy. When ordering – whether in Switzerland or abroad – the recipient specifies the parcel terminal where they want to pick up the parcel as the delivery address. A free, one-off registration is all that is required. As soon as the parcel arrives at the terminal, the recipient receives an e-mail or text message and a code for picking up the parcel. You can make a cashless payment to settle any customs duties or shipping costs directly at the terminal. “By the end of 2014, we aim to bring 40 parcel terminals on stream. These will mainly be found in central locations in cities, easily accessible shopping centres, train stations, universities and modern housing estates”, says Krystian Lasek, Head of Business & Process Development. In the next few years, the construction of a nationwide network is planned.

Receive parcels in the evenings and on Saturdays

If you're often out during the daytime, you risk missing your parcel deliveries as things stand today. That's why Swiss Post is expanding its range of services and delivering parcels when the recipient is at home: in the evening between 5 p.m. and 8 p.m. and on Saturday during the day. Recipients can choose to be informed of the imminent delivery by SMS or e-mail. E-shop operators can add the new evening and Saturday delivery value-added services directly to their ordering system, and can choose whether their customers receive the goods the same day or on the following day.

Swiss Post collects returns from your home: pick@home

The trousers you ordered don't fit and you want to send them back to the mail order company? With pick@home, online customers can place an order for Swiss Post to pick up their return shipments at home, from a neighbour or at work. Mail order companies can offer their customers this easy way to deal with returns when they make their online orders by integrating pick@home in their e-shop. The only thing the recipient customer needs is a free Login Swiss Post profile. The collection address, pick-up date and type of handover (personal or not) can be registered immediately. The parcel carrier collects the consignment on the specified date during the regular delivery round.

With parcel terminals, customers can collect, drop off or return their parcels 24 hours a day.

Monitor missed consignments

Everyone knows the situation: you open your letter box, only to find a collection note for a parcel or registered letter you have missed. Swiss Post now offers its customers the option to specify online when and where they want to receive their missed parcels and registered letters. On the Swiss Post website, you can extend the collection period, arrange for a second attempted delivery or have the consignments forwarded to your office address, the post office near your workplace or to a PickPost point. You can also authorize someone else electronically – free of charge – to pick up the items against a signature.

By computer or smartphone

To use the new online service, the customer simply enters the number printed on the note under “Collection note” on the Swiss Post website, and then selects the service they require. It is even easier using a smartphone: install the free Post-App and use it to scan the QR code printed on the collection note to go straight to the available services.