Strategy and objectives

For all your daily financial needs

PostFinance is equally committed to all of its customers: the young and the elderly, customers with large and with small assets, young entrepreneurs and established companies. It supports its customers, whatever their personal concerns, treating all as equals – honestly, fairly and in partnership.

Whether in payments, savings, investments, retirement planning or financing – PostFinance offers its customers everything to meet their daily financial needs, including straightforward, transparent products at attractive conditions and with easy contact. PostFinance is the ideal partner for all customers who want to manage their own finances.

Honestly, fairly and in partnership

Whatever the requirements of our customers or their financial situation, PostFinance always meets them on their level. Our employees speak their language and understand what they need. PostFinance treats all matters quickly, authoritatively and in an uncomplicated manner, helping customers to achieve their private and business objectives.

PostFinance advises business customers in person at their premises, taking the pressure off with a comprehensive range of services for payment transactions and cash management. For major customers, PostFinance develops individual solutions based on their value chain. Together with other Swiss Post units, PostFinance aims to increase the support it provides to major companies in the efficient use of their capital (working capital management).

There for its customers

PostFinance is there for its customers 24 hours a day, seven days a week. Simple financial transactions can be made using the digital contact points, the Contact Center and post offices. PostFinance offers more comprehensive consultations at 44 branches. It also advises business customers in person at their premises.

Outlook

PostFinance aims to remain number one for payment transactions and continue its growth. To ensure that its customers can take care of their financial transactions even more easily and at any time of the night or day, PostFinance is consistently expanding its digital services and products and developing new services along the customer's value chain.

Market/volume trends

PostFinance again recorded an inflow of average customer deposits year-on-year. Swiss Post's financial arm continues to enjoy the trust of customers who manage their own finances and who appreciate a simple and inexpensive range of services. Average customer deposits in 2013 totalled 106,542 million francs. This represents an increase of around 7 percent year-on-year.