From marketing, ordering and payment to logistics and customer service. At Swiss Post, companies can get everything they need to make a success of e-commerce. From a single service to full processing, consulting and IT services included.
Swiss Post supports mail order companies in marketing their e-shops with proven offline and online advertising that brings measurable success.
Over 60 percent of all Swiss companies use letters and promotional mailings to attract customers. 80 percent of recipients read their letter mail daily – and a letter has a personal impact, receives more attention than an e-mail and leaves a lasting impression. Online retailers in particular benefit from publicizing their shop by letter, with more visitors, more clicks and more orders in their e-shop.
Competition on the Internet is growing, which means professional e-marketing is becoming more and more important. Swiss Post offers the main communication tools, from search engine optimization to a social media presence.
Professional customer care helps ensure the long-term success of online trade. Swiss Post supports mail order companies in all aspects of their business. It helps them manage existing and new addresses, and create intelligent reward systems to generate customer loyalty. With our customer loyalty programmes, we increase the purchase frequency per customer significantly.
User friendliness, easy ordering and fast product delivery are essential these days for an e-shop's long-term success.
Online customers expect a user-friendly and secure shopping experience. Swiss Post supports online retailers in creating modern e-shops for all fixed and mobile devices: from standard solutions to multi-functional high-end shops.
Swiss Post issues information on products on behalf of customers, takes orders by e-mail, fax, phone, coupon or order card, and processes them.
Swiss Post's delivery services are convenient for buyers and provide online retailers with a competitive edge. Thanks to evening and Saturday deliveries, end customers receive their parcels when they are at home. With PickPost, they can choose to pick up the ordered goods from 700 post offices, petrol stations and train stations. My Post 24 parcel terminals make it possible to receive and drop off parcels around the clock. With pick@home, Swiss Post picks up returns from the customer's home. And buyers who have missed a parcel can extend the collection period online, have the consignment delivered a second time, or forward it to another address.
Swiss Post integrates secure online and offline payment solutions from PostFinance into e-shops and takes care of the entire accounts receivable management.
Paying by invoice is very popular in Switzerland. Swiss Post takes care of invoicing and dunning for online retailers. The customer's address and creditworthiness check is integrated. To ensure that customer data is always up to date, Swiss Post compares it in real time with the online retailer's data.
With Payment Service Providing from PostFinance, online retailers receive a certified interface with more than 80 domestic and foreign payment types, as well as fraud detection modules. The virtual checkout system can be easily integrated into the e-shop. Thanks to the PostFinance Card and PostFinance e-finance payment methods alone, customers have access to about 3 million postal account holders. With this solution, PostFinance offers a payment guarantee and fast credit payments.
Swiss Post takes care of some or all aspects of logistics for online retailers: from parcel storage, assembly and packaging through to shipping – including abroad.
The e-commerce logistics solution YellowCube works with automated processes for storage, picking and returns management – and saves time, which is crucial in online retail. Whatever online retailers need, Swiss Post draws up customized solutions for them.
Swiss Post delivers parcels where the customer wants them: to their home, in the evening or on Saturday on request, to a PickPost point at a train station or petrol station, to the office, or to a My Post 24 parcel terminal. At www.swisspost.ch/mypostbusiness, online retailers can also access numerous services for mailing, receiving and calculating consignments.
Swiss Post is also happy to cross borders for its customers. For online retailers, it handles the international warehousing logistics, shipping including customs clearance, goods import, fiscal representation, the monitoring of value added tax thresholds and international returns management.
Swiss Post supports online retailers with professional customer care – and turns satisfied customers into regular customers.
Swiss Post's trained team helps online buyers with ordering problems, payment queries, complaints, product enquiries and order acceptance, by phone, post, fax, e-mail or via social media channels. All information is transferred directly into the customer account, so that every entry is always up-to-date.
Swiss Post takes care of the entire handling of returns in both logistics and administration. The online retailers define the reasons they accept for returns. With the pick@home service, the returns are collected from the customer's home. The solution has two advantages: the online retailers get their goods back faster and customers are more satisfied. Naturally, Swiss Post handles all cancellations and the administration of the returns.
80%
of recipients read their letter mail daily.
60%
of all orders reach distance sellers over the Internet or mobile devices.
6,3 Mrd.
francs in sales of goods to individuals are currently being recorded by online retailers and mail order companies.
97.3%
of all PostPac Priority items are delivered on time.