Willingness to change and flexibility

Actively shaping changes

Swiss Post is successful despite profound changes. It owes its success to its 60,000 employees. Swiss Post's Human Resources team helps staff meet the new challenges.

Swiss Post is a company in transition. The changes over the past few years were far-reaching: the splitting of PTT into Swiss Post and Swisscom in 1998, the increasing digitization of communications, and Swiss Post's conversion into a public limited company in 2013. The corporate culture and the way employees see themselves have also changed. “Today, our employees are faced by highly demanding customers, and not by mere users of postal services as was previously the case”, says Yves-André Jeandupeux, Member of Executive Management and Head of Human Resources at Swiss Post.

The transformation has called for a great deal of willingness to change and flexibility on the part of employees. As with the company itself, the staff have been put through their paces in the past few years to ensure competitiveness in the various markets. “Progressive employment conditions and working models are a prerequisite for success. As a competent partner for the company's employees, HR has set the conditions in which staff can concentrate fully on daily business and develop.” For Yves-André Jeandupeux, change should be understood as an ongoing process.

Health, performance and motivation are also points of focus on the HR agenda. Today, Swiss Post invests primarily in advanced training, workplace health management and fostering young talent.

The workplace health management programmes make a significant contribution to fostering a performance-enhancing work environment. Swiss Post now also uses systematic talent management, designed to identify and promote employees with exceptional potential. The goal is to secure their loyalty to the company and harness their strengths even more effectively.

Swiss Post owes the successful management of these changes to its dedicated employees. We are talking here about 60,000 staff – 7,000 of them working abroad – from 140 countries in more than 100 different occupations. It is essential to harness such diversity and loyalty to the company: “If we enable our employees to manage change, and help shape it with their ideas, then we will have achieved an important goal”, concludes Yves-André Jeandupeux.

Hannah Zaunmüller Head of Talent

Why is Swiss Post focusing on talent management?

We want to secure employees and managers for our future needs and gain the loyalty of high-potential employees at Swiss Post.

How does Swiss Post secure the loyalty of suitable employees?

Modern employment conditions, appreciation and the opportunity to advance are very important. In this regard, Swiss Post Group and its different business units offer a huge number of career opportunities.

How is talent identified?

Managers appraise the potential of employees by using a talent matrix, which also provides an appraisal of performance. Using a profile comparison, we compare the qualifications of employees with the requirements for a position, so that strengths and the potential for improvement are identified.