Cembra Money Bank
Receiving, assigning, forwarding and tracking credit card applications: processing internal mail – regardless of whether it is physical or digital – is a sensitive issue that requires reliable and accurate work. Cembra Money Bank wants to focus on its core business and entrusts this responsibility to a professional partner like Swiss Post Solutions. “We often have large fluctuations in the volume of our incoming and outgoing mail, for example as a result of specific marketing activities,” says Doris De Luca, Head of Vendor Management. “We therefore have to rely on the ability of the team from Swiss Post Solutions to handle varying volumes to an impeccable level of quality. This is the only way we can serve our customers quickly at all times.”
Swiss Post Solutions also scans all incoming documents and makes them available digitally to the individual departments on Cembra's IT platform. The physical originals are archived by Swiss Post Solutions in a 2,000 square metre archive and destroyed using a secure process after the archiving period.