eHealth

Swiss Post connects healthcare professionals

With vivates, the patient's medical data is available where you need it.

Hospitals, physicians, pharmacies and others in the healthcare sector use vivates to exchange patient medical data among themselves securely, efficiently, transparently and in compliance with the law.

Surgical reports, X-rays, prescriptions – illness or accidents quickly generate a lot of medical data that needs to be exchanged between physicians, hospitals, laboratories and insurance companies. With vivates, Swiss Post offers products and services that simplify the flow of electronic data between the service providers in the healthcare system, and therefore also simplify the administrative procedures. Patients can also view their current data at all times and decide for themselves who can access it.

Modular structure

The eHealth service from Swiss Post features a comprehensive, modular service portfolio. The vivates modules meet specific requirements from the various professionals in the healthcare system, from a straightforward hospital referral to the effective coordination of care measures to reliable medication and secure access to patient data. Swiss Post uses high-quality technology and complies fully with the legal requirements, ensuring that data protection and access security are guaranteed at all times.

Interested cantons

Working with the canton of Geneva, Swiss Post developed the electronic patient record now available to all citizens of Geneva at MonDossierMedical.ch. Back in 2011, it was the first Swiss attempt to link all healthcare professionals in the treatment chain. The canton of Vaud has been relying on Swiss Post's medication plan and secure electronic data transfer since 2013. In January 2014, the canton of Ticino introduced the electronic patient record for oncology patients as part of its reTIsan project.

In addition to these projects, which are run by the cantons, Swiss Post also won a public tender directly from the hospitals for the first time in 2014: the cantonal hospitals of Aarau and Baden now use the “vivates Referral” service module, allowing them to standardize and optimize their interface processes for patient referrals or transfers.

The electronic medical record vivates provides the required patient data quickly and securely.

1 Patient record opened: registration and activation of the health insurance card
2 Physician adds data to the record
3 Hospital adds reports to the record
4 Laboratory makes results available
5 Pharmacist adds medication data to the record
6 Data can be retrieved by service providers after approval by patients