Germany: employee benefits institution VBL

Serving customers professionally

Whether it's your insurance or your pension – everyone calling VBL is served by the first level support team from Swiss Post Solutions. Headquartered in Karlsruhe, VBL is the largest German supplementary pension institution for employee pensions in the public sector, serving approximately 5,400 employers, 4.4 million insurees and 1.2 million pensioners. Swiss Post Solutions runs first level support for VBL, answering customers' phone enquiries. 65 employees at Swiss Post Solutions ensure seamless customer processes and can also make individual offers to insurees in direct campaigns. In addition, Swiss Post Solutions prints the daily mail for VBL and implements major shipping promotions and mailing campaigns. All in all, Swiss Post Solutions processes some 10 million consignments and 30 million pages annually. Thanks to the efforts of Swiss Post Solutions, VBL was able to quickly optimize the operation of the service hotline and reduce the cost of printing and mailing its documents.