Recipient services

More flexibility for customers

Gone are the days when you had to wait at home for the parcel carrier so that you could receive parcels in person. Swiss Post now offers many services to make receiving and returning parcels as easy as possible for your customers.

With the new free service “My consignments”, recipients are notified in advance of all parcels that are on their way to them. Even parcels they are not expecting. Depending on your preference, you are notified of the impending delivery by SMS or e-mail, and Swiss Post provides helpful information about the delivery, such as whether the consignment will fit into the storage compartment of the mailbox, whether a signature is required or whether a COD charge is due. If the delivery cannot be made, recipients can go online immediately to request a second delivery free of charge on another day or have it forwarded to another address, a PickPost point or a My Post 24 terminal.

Collect parcels around the clock

Smart online shoppers have their goods delivered directly to one of more than 700 PickPost collection points at locations such as train stations or petrol stations, where they can pick up their parcel on the way home. The advantage: they get the goods on the delivery day even though they are not at home during the delivery round. The My Post 24 terminals offer even more independence. If you have your parcel delivered there, you don't have to worry about opening times: almost all of the terminals are accessible day and night. Swiss Post is working to create a nationwide network of terminals in the medium term.

Evenings and Saturdays too

Business customers can now also offer their customers delivery of their parcels in the evening between 5 p.m. and 8 p.m. and on Saturday, allowing senders such as e-shop operators to be sure that the goods reach their customers when they are at home.

Manage collections from home while on the move

If the trousers from the online shop don't fit, they have to go back to the sender. Returns can also be handed in and franked if necessary at My Post 24 terminals. With pick@home, Swiss Post offers another very convenient solution: customers specify their preferred collection point online, and the parcel carrier picks up the parcel from there during the delivery round, for example from the customer's home, at the office or from a neighbour. pick@home is now integrated into the free Post-App for iPhone and Android, allowing users to place their collection order on the road and immediately pay the applicable fees electronically.

Manage missed consignments

If a consignment cannot be managed in advance and the parcel recipient finds a collection note in the letter box, she can request a second delivery for the missed consignment online (including Saturdays), extend the collection period, or have the parcel forwarded to a different address (e.g. the office), to a PickPost point or to a My Post 24 terminal.