Network development
Right there wherever it’s needed
Swiss Post currently has around 800 self-operated branches at busy locations, where it handles more than 320,000 customer contacts per day. By 2024, Swiss Post intends to increase the number of access points from just under 4,900 to over 5,000.
A fresh look, new advice counters and expanded options such as My Post 24 terminals, where customers can drop off and collect parcels 24/7: since 2019, Swiss Post has invested around 40 million francs in modernizing its self-operated branches, where staff continue to provide information about products and services. “Face-to-face advice, support and information – that’s important to Swiss Post,” says Ueli Lüdi, Head of Network Management. “Despite digitization, we still have more than 320,000 customer contacts at Swiss Post every day. That’s why we’re maintaining and modernizing our network of around 800 branches.” Around 300 of the self-operated branches have already been converted.
We want to be right where our customers need us with our access points.
By 2024, Swiss Post plans to increase the number of access points from just under 4,900 to over 5,000, including additional acceptance and collection points in retail outlets, My Post 24 terminals and business customer points. At the well-established branches with partners, with their customer-friendly opening hours, the services on offer are supplemented with straightforward self-service modular units – and local staff are given more extensive training to provide better support.
More on the network Financial Report pages 8–9