ePost communication platform 

The digital letter in the universal service

The Federal Council supports the vision of digital letters becoming part of Swiss Post’s universal service obligation from 2026. In the future, this will allow customers to freely choose whether they want to receive their mail physically or digitally. The ePost communication platform already offers a solution that meets the need for a modern, secure and flexible delivery option.

People who prefer to receive their letters electronically rather than physically in their letter box can use Swiss Post’s ePost scanning service. Around 5,000 private individuals and 1,500 business customers, including municipalities and administrations, already do so via the ePost platform. Here’s how it works: each letter is opened automatically and then scanned by a high-tech scanner. Within milliseconds, the device digitizes the front and back and assigns them an individual code. The system then recognizes the recipient address and automatically assigns the consignment. The encrypted data is then sent directly to the recipient’s ePost account – via app or web interface. Mail secrecy is ensured at all times. But what happens to special content, like a wedding invitation or a godchild’s drawing? All consignments that should not be digitized are automatically delivered to the recipient’s letter box at home.

Business customers use the channel of their choice

ePost Service Ltd develops and operates the ePost communication platform, which also includes the ePost App as Switzerland’s official digital letter box. Business customers can use the platform to send their business correspondence to their customers via the channel of their choice: digitally in the ePost App, as eBill, e-mail or SMS. Physical dispatch by letter post is also possible. With the ePost communication platform, business customers can always reach their recipients through the most efficient and cost-effective channel – digital or physical. Scanning incoming physical correspondence gives companies a digital filing system, allowing them to process and automate their entire correspondence centrally and fully electronically, speed up their processes – and save costs.