PostalNetwork

With myriad access points being added all the time, Swiss Post is the service network for a modern Switzerland. At its branches, it enables partners to provide personal support and advice to their customers.

 Interview 

“We have opened up our branches to partners and developed them into service centers.”

In 2024, PostalNetwork opened up its branches to partners in sectors such as insurance, health insurers, banks and public authorities, and launched the yellow Post Mobile mobile phone subscription. In the coming years, Swiss Post will be investing in the redesign of its branches. A look to the past and the future.

Interview with Thomas Baur, Head of PostalNetwork:

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 Video consultation 

A modern range of services

Swiss Post now offers video solutions in around 20 of its branches. The new digital formats allow customers to discuss their concerns by video in branches. Swiss Post’s goal here is to reduce waiting times in branches and simplify the processing of postal transactions.

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 Contact Center 

Digital and personal: the Swiss Post Contact Center is for everyone

What sets baby boomers, millennials and Gen Z apart from each other? They prefer different communication channels for questions they have about Swiss Post: the older generations make a call, the younger ones chat. The Swiss Post Contact Center is responding to these preferences with new digital solutions.

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 Network opening 

Branches as modern service centers

To counteract the decline in its traditional postal business, Swiss Post is opening up its branches to selected partners. It is creating modern service centers where customers can access a wide range of services under one roof.

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 Post Mobile 

Attractive mobile phone range

For 20 years, Swiss Post has been offering smartphones and subscriptions from various providers in its branches. In February 2024, it launched its own range on the market under the name “Post Mobile”, with a focus on its partnership with tele­communications provider Salt. The range is available in Swiss Post’s self-operated branches or online at post-mobile.ch. Since August 2024, Post Mobile has also been available in around 420 Volg branches.

post-mobile.ch/en