Sustainability Report
The 2024 sustainability results clearly show that the climate reduction measures are starting to have an impact. Our customers are satisfied with our services, and our employees enjoy working at Swiss Post. Swiss Post provided the universal service to a high standard. The legal directives of the Confederation were exceeded in terms of the availability and quality of services. The annual financial result was successfully stabilized for the first time in three years.
Sustainability result
Swiss Post is on track with its ambitious targets
The 2024 sustainability results clearly show that Swiss Post has provided a high-quality universal service and exceeded the Confederation’s legal requirements, climate reduction measures are beginning to take effect, customers are satisfied with services and employees enjoy working for Swiss Post.
Find out moreInterview
“Swiss Post is doing very well in terms of sustainability.”
Swiss Post customers generally demand sustainable services from Swiss Post. “Swiss Post sees this as an opportunity and has been consistently pursuing a sustainability strategy for years,” says Christian Plüss, Executive Management delegate for sustainability.
Interview with Christian Plüss, Executive Management delegate for sustainability:
Find out moreKey figures on sustainability
|
Group | Key figures 2024 with prior year for comparison |
Unit |
2023 |
2024 |
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|
Climate |
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|
Greenhouse gas emissions (Scope 1–3) |
Tonnes of CO2 e |
2,101,486 |
1,770,968 |
|||
|
Scope 1 and Scope 2 emissions (direct emissions from own vehicles and buildings) |
Tonnes of CO2 e |
242,051 |
240,117 |
|||
|
Scope 3 emissions (indirect emissions from the value chain) |
Tonnes of CO2 e |
1,859,435 |
1,530,851 |
|||
|
Energy |
||||||
|
Energy consumption within and outside of the organization |
GWh |
2,056 |
2,000 |
|||
|
Energy consumption within the organization |
GWh |
1,063 |
1,055 |
|||
|
from renewable sources |
% |
17 |
17 |
|||
|
Energy consumption outside of the organization |
GWh |
993 |
944 |
|||
|
Public service |
||||||
|
Customer access points |
Number |
4,963 |
5,003 |
|||
|
Accessibility within 20 minutes on foot or by public transport |
% |
96.7 |
96.7 |
|||
|
Delivery quality A Mail letters |
% |
97.3 |
97.4 |
|||
|
Delivery quality Priority parcels |
% |
95.7 |
96.2 |
|||
|
Ensuring self-sustainability |
||||||
|
Operating profit |
CHF million |
323 |
401 |
|||
|
Economic value added |
CHF million |
–215 |
–202 |
|||
|
Degree of internal financing in investments |
% |
100 |
100 |
|||
|
Customer satisfaction |
||||||
|
Overall satisfaction |
Index (1–100) |
76 |
76 |
|||
|
Major customers |
Index (1–100) |
75 |
77 |
|||
|
Small and medium-sized enterprises |
Index (1–100) |
74 |
72 |
|||
|
Private customers |
Index (1–100) |
77 |
77 |
|||
|
Employee satisfaction |
||||||
|
My direct manager |
Index (0–100) |
83 |
82 |
|||
|
Our corporate culture |
Index (0–100) |
77 |
76 |
|||
|
Health and safety of employees |
||||||
|
Occupational accidents |
Number per 100 FTEs |
7.5 |
7.4 |
|||
|
Absentee days for medical reasons |
Days per full-time equivalent |
9.2 |
9.8 |
|||
|
Employee training and development |
||||||
|
Trainees in Switzerland |
Persons |
1,844 |
1,887 |
|||
|
Ratio of apprentices to employees |
% |
5.5 |
5.7 |
|||
|
External training |
CHF million |
9.2 |
9.3 |
|||
|
Cost-sharing of Swiss Post |
CHF million |
7.4 |
7.5 |
|||
|
Headcount and staff turnover |
||||||
|
Headcount |
Full-time equivalents |
36,431 |
36,993 |
|||
|
Jobs in peripheral regions |
Persons |
16,244 |
15,934 |
|||
|
Turnover rate (overall) |
% |
12.8 |
12.0 |
|||
|
Voluntary turnover |
% |
6.4 |
6.0 |
|||
|
Diversity on the Board of Directors |
||||||
|
Female |
% |
44.4 |
44.4 |
|||
|
Male |
% |
55.6 |
55.6 |
|||
|
Diversity in management |
||||||
|
Women in senior management roles |
% |
24.2 |
25.4 |
|||
|
Leadership pairs who share managerial responsibility |
% |
93 |
106 |