Physical and digital

The intelligent online letter box

In the future, recipients will decide for themselves how they receive their mail: on paper through the conventional letter box or as a digital document. With E-Post Office, Swiss Post has launched an online platform that allows recipients to set their delivery preferences and retrieve electronic mail. But E-Post Office can do a lot more than that.

Swiss Post customer Yvonne G. wants to receive her bank statements in paper format, but have her health insurance invoices sent electronically. Her neighbour George S. would like to receive his mail exactly the other way round: he wants to archive his account statements electronically, but prefers to have his inpayment slips for invoices on paper. Until now, both had to notify each sender separately about the mail they wanted to receive electronically or physically – if the choice was even available in the first place.

Central control of personal mail

Yvonne and George can now easily set their delivery preferences on the online platform E-Post Office – for each sender or for document types such as invoice, newsletter or contract. They can access their electronic items directly from the online platform. Swiss Post stores all data on its servers in Switzerland.

Other functions and additional senders

The service currently available to users is a basic version with the most important functions. Users can electronically reply to, forward or archive mail received on the online platform. They can also upload their own documents to E-Post Office and manage them there. In the future, it will also be possible to pay bills directly with E-Post Office, and Swiss Post will gradually integrate additional senders.

For business customers: easy mailing

Participating senders simply send their outgoing mail fully electronically. Swiss Post delivers the letters electronically or on paper, as specified by the recipient. Yvonne's account statement, for example, will be printed, packaged and delivered to her private letter box. This allows senders to automatically take account of the types of communication preferred by their customers, freeing them to focus fully on their core business. E-Post Office is now also available as a printer driver version for sender customers. With the printer driver, you can send your daily mail to Swiss Post directly from the Office program installed on your PC.

www.swisspost.ch/epostoffice