Segment results

Positive results in all four markets

Swiss Post achieved a positive result in all four markets. Trends varied from market to market.

Communication market

In the communication market, the three Group units PostMail, Swiss Post Solutions and Post Offices & Sales together generated an operating profit of 246 million francs (previous year normalized: 238 million francs). The volume of addressed letters fell by 2.5 percent, while the number of unaddressed items was up 2.6 percent.

With operating income of 2,887 million francs (previous year: 2,959 million francs), PostMail is the strongest pillar in the communication market, registering operating profit of 334 million francs (previous year normalized: 324 million francs). Lower volumes led to a decrease in income, which was more than offset by the reduction in operating expenses.

Swiss Post Solutions generated operating income of 659 million francs (previous year: 616 million francs). Operating profit rose to 12 million francs (previous year normalized: 5 million francs). This increase was due to significantly improved business performance in Germany, the UK and the USA, its core markets.

With operating income of 1,663 million francs (previous year normalized: 1,697 million francs), Post Offices & Sales recorded an operating loss of – 100 million francs (previous year normalized: –91 million francs). Letter and parcel volumes and the number of inpayments by private customers continued to decline in 2014.

Logistics market

PostLogistics recorded an operating profit of 141 million francs (previous year normalized: 133 million francs), with operating income of 1,562 million francs (previous year: 1,581 million francs). The improved result was mainly due to cost savings achieved through process optimization and to improved results in fleet management and value logistics solutions. Parcel volumes rose by 1.6 percent.

Passenger transport market

PostBus recorded an operating profit of 30 million francs (previous year normalized: 28 million francs). Operating income rose to 835 million francs (previous year: 812 million francs). The sale of system services, increased income from networked traffic and a higher number of kilometres travelled had a positive impact.

Financial services market

PostBus recorded an operating profit of 382 million francs (previous year normalized: 537 million francs). The drop of 155 million francs mainly resulted from the recognition of portfolio impairment charges. Net interest income before impairment rose by 21 million francs due to interest rate changes. The inflow of new money totalled 2,839 million francs, and average customer assets amounted to 117 billion francs in December.