Business results

The 2023 financial year was marked by inflation and subdued consumer confidence. Operating profit (EBIT) at 323 million francs was down by 35 million francs on the previous year’s figure, and in line with expectations in view of the difficult conditions. The measures from the “Swiss Post of tomorrow” strategy in their third year are having an impact and provide a solid basis for the future: pricing and efficiency measures, targeted acquisitions and network opening are counteracting the fall in letter and parcel volumes and sharp decline in over-the-counter payments. To remain successful long-term, Swiss Post will continue to focus on customer requirements and to develop its services.

The Swiss Post Financial Report (consisting of the management report and corporate governance sections as well as the annual financial statements for the Group, Swiss Post Ltd and PostFinance Ltd) is available as a PDF and as a print publication.

Financial Report 2023 (PDF) Order form

279

million

francs

Operating income

323

million

francs

Operating profit (EBIT)

254

million

francs

Group profit

points

Customer satisfaction

(Scale 0–100)

175

million

passengers (PostBus)

647

million

letters

185

million

parcels

104

billion

francs monthly avg.

customer assets (PostFinance)

https://geschaeftsbericht.post.ch/23/ar/en/wp-json/public/posts/?categories=233&order=asc&orderby=title&per_page=20

Key figures

		2022	2023
2023 with previous year for comparison		2022	2023

Results
Operating income	CHF million	6,859	7,279
Of which revenue abroad 1	CHF million	682	711
As a share of operating income	%	9.9	9.8
Reserved services 2	CHF million	961	905
As a share of operating income	%	14.0	12.4
Operating proﬁt	CHF million	358	323
As a share of operating income	%	5.2	4.4
Group proﬁt	CHF million	295	254
Employees
Headcount at Swiss Post Group	Full-time equivalents	34,072	34,587
Abroad	Full-time equivalents	751	1,200
Financing
Total assets	CHF million	120,470	108,866
of which customer deposits (PostFinance)	CHF million	89,994	89,121
Equity	CHF million	9,884	10,255
Investments
Investments	CHF million	478	605
Other property, plant and equipment, intangible assets	CHF million	211	266
Operating property	CHF million	133	149
Investment property	CHF million	37	13
Investments	CHF million	97	140
Biological assets	CHF million	–	37
Degree of self-ﬁnanced investment	%	100	100
Value generation
Cash ﬂow from operating activities 3	CHF million	– 8,862	– 8,883
Value added 4	CHF million	4,296	4,279
Economic value added 5	CHF million	– 96	– 215

1 Definition of “abroad” in accordance with Notes to the 2023 Group annual financial statements, Note 6.6, Geographical information.

2 Letters up to 50 g.

3 The figure has been adjusted (see Notes to the 2023 Group annual financial statements, Note 2.2, Accounting changes).

4 Value added = operating profit + personnel expenses + depreciation – gain / loss on the sale of property, plant and equipment, intangible assets and interests.

5 The net costs of 268 million francs for the universal service obligation (2022: 260 million francs) are included in economic value added. See the definition of net costs on page 18.