Christian Levrat Chairman of the Board of Directors, Roberto Cirillo CEO
Foreword
Dear Reader
2023 was a challenging year for us. It was heavily influenced by inflation and the subdued consumer confidence that followed, falling letter and parcel volumes and a decline in over-the-counter payments. At the same time, however, we have achieved a great deal and continued strengthening our foundations for the future. We have reached important strategic milestones in all units.
Swiss Post is changing so that it can meet its customers’ needs as fully as possible.
Swiss Post is changing so that it can meet its customers’ needs as fully as possible, both now and in the future. We want to continue providing the highest level of quality worldwide for our universal service products – in other words, our services for letters, parcels and payment transactions. The measures from the “Swiss Post of tomorrow” strategy are also having an impact on the financial result: pricing and efficiency measures, targeted acquisitions and network openings are counteracting the fall in letter and parcel volumes and decline in over-the-counter payments. However, these measures cannot fully offset the decline.
The measures from the “Swiss Post of tomorrow” strategy are also having an impact on the financial result.
In light of the challenging operating framework, the financial result is in line with expectations. In order to remain successful in the long term, we will continue expanding wherever new needs arise and modifying or optimizing our services wherever demand falls. It is important for us to keep on evolving and pursuing our chosen path consistently. Only a strong Swiss Post can offer our customers added value and provide the best possible services. And that’s exactly what we want. A relevant public service financed from our own resources and without burdening taxpayers. This is the only way we can ensure that Swiss Post remains relevant to Switzerland, its residents and the companies and organizations based here.
