Video consultation
A modern range of services
Swiss Post now offers innovative video solutions in around 20 of its branches, allowing customers to discuss their concerns by video in branches. With the new digital formats, Swiss Post aims to ensure that any waiting times in the branches are reduced and that customers can take care of their postal transactions more easily.
Video conferencing and online meetings have long been part of our everyday lives. With the introduction of video consultations, Swiss Post is now bringing this technology into its branches and supplementing the traditional counter with video consultation formats. “With modern technologies and proven local services, we are building a bridge between the physical and digital worlds. Initial feedback shows that customers appreciate the new services,” says Beat Studer, Head of Sales and Branch Development.
Whether it’s ordering a criminal record extract, a forwarding order or opening a PostFinance retirement savings account 3a: instead of going to a branch counter, customers can now get advice on postal and banking transactions by video. Simply and directly from advisors through a remote connection from a contact center or consultation hub.
We build a bridge between the physical and digital worlds.
Swiss Post is currently testing two different formats and plans to introduce them in its branches and branches with partners throughout Switzerland.
Consultation by video call:
Customers benefit from personal and straightforward advice in a safe and discreet environment.
Video service:
In addition to the traditional counter, postal transactions with personal advice can also be carried out by video, allowing Swiss Post to cut waiting times during peak hours and bridge staff shortages.
Secure and confidential thanks to Unblu
The technology behind these services comes from Unblu, a subsidiary of the Digital Services Group unit. Swiss Post is already using the technology in its Contact Center and for the PostFinance App. The technology guarantees the security and confidentiality of sensitive information, issues of vital importance to Swiss Post and the quality of its advice.