Changing working environment 

Digital skills as a success factor

Digital fitness is one of the most important core competencies for successfully implementing the Swiss Post of tomorrow strategy. That is why Swiss Post actively supports its employees in the acquisition of digital skills with a wide range of development opportunities.

Digitization is rapidly changing the world of work, including at Swiss Post, where technologies such as artificial intelligence (AI) are making their way into more and more business areas and opening up opportunities for efficiency improvements, process optimization and new ways of working. For Swiss Post, it is essential to actively involve its employees and give them the skills they need in good time. That is why in 2024, it specifically promoted the development of digital skills and placed a particular focus on maintaining the employability of staff and pushing ahead with digital transformation in the company. “We encourage and support our employees to actively explore and help shape the opportunities offered by digital transformation,” says Nadia Eggmann, Head of Learning & Development. “The focus here is on ensuring that employees are able to develop new ideas and examples of use in line with their role and area of responsibility with a view to driving improvements and innovations in the company – regardless of the digital tools they use.”

Wide range of programmes and training courses

Swiss Post offers numerous training courses and programmes for ongoing digital training: the Digital Enabling learning platform is the starting point for topics relating to digitization, automation, data and AI. It allows employees to expand their knowledge in self-study courses and guided programmes. In guided “promptathons”, for example, employees are trained in the development of instructions (prompts) for controlling AI systems. The aim is to create reusable solutions as models for future work. There is also the one-year internal Digital Champion training programme for building expertise in digitization and digital transformation, from methods and technologies to tools and digital ethics. Swiss Post also made use of a learning community looking into how to use Microsoft Copilot in order to become one of the first Swiss companies to try out AI solutions. Swiss Post also contributes to the costs of external training on the topic.

Digitally connecting employees in delivery and sorting

Since 2021, Swiss Post has also been steadily driving forward digitization in its operations. The goal is to connect all employees digitally with the company and involve them actively in the digital transformation. Delivery staff have a Swiss Post account and use Microsoft Teams on their company smartphones, which they otherwise use mainly to scan parcels and registered mail. Staff also chat and receive company information via Teams. In sorting, selected occupational groups access the Internet or digital HR processes on a smartphone for their day-to-day work.