Digital Services

For people, companies, public authorities and the healthcare sector: Swiss Post is transferring its expertise in information transport and secure handling of sensitive data into the digital world.

 Interview 

“The development of the Group unit has been a success.”

The unit has successfully completed twelve acquisitions. With a broad portfolio, Digital Services aims to offer reliable digital alternatives and meet the growing demand for secure information exchange – today and in the future.

Interview with Nicole Burth, Head of Digital Services:

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 ePost communication platform 

The digital letter in the universal service

In the future, customers should be free to choose whether they want to receive their mail physically or digitally. Today’s ePost communication platform already offers a secure and flexible solution that allows them to do this. Mail secrecy is ensured at all times.

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 Cryptography 

Solutions for digital security

Cryptography – the art of encryption – protects information in data communication from unauthorized access. Swiss Post operates a competence center for cryptography in Neuchâtel, where specialists develop state-of-the-art encryption technologies.

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 E-voting 

Secure and convenient voting and elections

E-voting offers voters and the authorities advantages such as casting votes wherever and whenever it is convenient. E-voting also prevents the casting of invalid votes. In 2024, Swiss Post's e-voting system was successfully used in federal, municipal and cantonal elections and votes in the cantons of Basel-Stadt, Graubünden, St. Gallen and Thurgau. The security of the electronic votes was guaranteed at all ballots, and the counting of votes also went smoothly. The cantons of Geneva, Lucerne and Neuchâtel are planning to introduce Swiss Post’s
e-voting system in the coming years.

 Cybersecurity 

Increasing the security of digital communication

With its acquisition of cybersecurity specialist Open Systems AG, Swiss Post aims to offer public authorities, NGOs and private companies more secure communication solutions than ever. Headquartered in Zurich and with over 260 employees, the company safeguards the data transfer and IT networks of global companies and organizations with a unique service concept and its own platform, and designs them efficiently.

 Communication platforms 

The electronic patient record gets a boost

Swiss Post is developing its platform for the electronic patient record on an ongoing basis. Thanks to the digital self-onboarding service, opening an EPR is easy, and possible throughout Switzerland. In many cantons, this service is free of charge.

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 E-mail encryption 

Sending sensitive information securely

IncaMail, Swiss Post’s digital e-mail service, ensures that confidential documents such as contracts, invoices and payslips are sent reliably, securely and in compliance with data protection requirements. Swiss Post modernized IncaMail in 2024.

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 Video consultation 

Market test in eight branches

In the first half of 2024, Swiss Post carried out a market test in eight branches in German and French-speaking Switzerland, offering video consultations in addition to traditional advice over the counter. This combination of virtual and personal interactions is made possible by Unblu, a subsidiary of Swiss post and provider of digital communication solutions Secure exchange of sensitive information is guaranteed. Swiss post wants to use video consultations to create a wide range of advice services and offer them in all branches to help customers avoid having to travel long distances to see a specific service provider.

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 Swiss Post Cybersecurity Ltd 

Joining forces against cyberattacks

The number of cyberattacks in Switzerland is growing steadily, with the Swiss National Cyber Security Centre (NCSC) receiving up to 2,500 reports per week. To meet its customers’ requirement for secure interaction and information protection, Swiss Post is launching the merger of its two cybersecurity specialists terreActive and Hacknowledge to form Swiss Post Cybersecurity Ltd. Over 150 specialists and modern security operations centers offer medium-sized and large companies and institutions a powerful defence against cybersecurity threats.

 Communication with authorities 

Strengthen position in the area of digital security solutions

In July 2024, Swiss Post acquired a majority stake in the Diartis Group in Lenzburg. Diartis’ expertise in the digital management and transfer of confidential data is the ideal supplement to Swiss Post’s services. Public authorities, organizations and clients can use the Diartis platform to exchange information securely, for example for the calculation of social assistance.