Strategic milestones
The path to the Swiss Post of tomorrow
The first phase of the “Swiss Post of tomorrow” strategy has been completed. With measures focused on improved efficiency, digitization, customer centricity, electromobility and climate protection, Swiss Post has transformed its business. A brief look at the most important milestones from 2021 to 2024.
2021
Improved efficiency
Letter and parcel logistics reorganized
Swiss Post merges the PostMail and PostLogistics units to create the new Logistics Services unit, securing attractive jobs and strengthening its role as a service provider for Swiss
e-commerce. And it processes record volumes of parcels.
Digitization
Mail secrecy in the digital world
Swiss Post creates the new Communication Services unit to drive forward Switzerland’s digital transformation. With the ePost App, it introduces the digital letter box and launches its e-voting system.
Electromobility
Climate-friendly Postbuses
Decision made: by 2040, Swiss Post wants to operate all Postbuses without fossil fuels.
Digitization
Innovative digital banking solution
Together with Swissquote, PostFinance launches the “Yuh” app – an innovative digital banking solution that allows users to invest in cryptocurrencies, shares and funds easily and free of charge.
2022
Improved efficiency
Parcel processing faster and more environmentally friendly
Swiss Post responds to rising parcel volumes with a plan to expand its sorting capacities by 2030. It builds two new regional parcel centers in Rümlang (Canton of Zurich) and Buchs (Canton of Aargau) in record time.
Self-sustainability
Response to declining volumes and inflation
After 18 years, Swiss Post raises letter prices in agreement with the price regulator. The price increases are necessary to continue offering a high-quality service and to offset increased costs and declining volumes.
Digitization
More skills and expertise for digital services
With majority shareholdings in various companies, Swiss Post drives forward its digital communication services, such as the electronic patient record (EPR) and the e-voting system. And it is investing in the business areas of cybersecurity and communication with authorities.
Customer centricity
Opening of the branch network for partners
To ensure that it remains relevant to the Swiss general public, Swiss Post develops its network and opens it up to partners, entering into its first collaborations with health insurers and banks.
Climate and energy
Ambitious climate and energy target formulated
Swiss Post speeds up its climate and energy target by ten years: it expects to be carbon neutral in its in-house operations from 2030 and to reach net zero in its value chain from 2040. It further expands its portfolio of measures, in particular in the areas of logistics, mobility and real estate. With the aim of building up a portfolio for CO₂ removal and storage, Swiss Post founds Carbon Dioxide Removal AG (CDR).
2023
Climate and energy
Milestones reached on the road to climate neutrality
In Zurich and Bern, Swiss Post delivers letters and parcels exclusively with electric vehicles. Swiss Post’s third-largest solar installation is built on the roof of the logistics center in Villmergen (Canton of Aargau). Its subsidiary Bächle Logistics GmbH, based in Germany, puts a hydrogen truck and several electric trucks into operation. Rail transport is expanded from 77 to 84 daily train connections.
Digitization
Practical and secure digital services
Swiss Post presses ahead with the switch from “Swiss Post Customer Login” to SwissID, focusing on a single, secure login solution for its customers. In all cantons, residents can open the electronic patient record (EPR) from home with no need for paper. The
e-voting system is successfully in operation in three cantons and is used for the first time in federal elections.
Customer centricity
Appearance of the new logo
To mark its 175th anniversary, Swiss Post modernizes its logo, which unites the diversity of the language regions and is an expression of a future-oriented Swiss Post.
2024
Digitization
Further development of the platform for the electronic patient record
With the digital self-onboarding service, the electronic patient record (EPR) can now be opened completely digitally throughout Switzerland. The service is free of charge in most cantons.
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Customer centricity
Branches: 2,000 locations remain staffed
Fewer letters, fewer inpayments at the counter, fewer customers in branches: despite all this, Swiss Post continues to operate 2,000 staffed locations and invests 100 million francs in modernizing its branch network.
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Improved efficiency
Modernization of the largest sorting centres
Cadenazzo, Untervaz, Wallisellen, Ostermundigen or Vétroz: in the last five years, Swiss Post has opened eight new regional parcel centers. The new locations enable it to cope with the sharp increase in parcel volumes and provide new capacities for a flexible sorting process. And they help it manage the peak season: in the days leading up to Black Friday until after Cyber Monday, Swiss Post sorts and delivers 7.5 million parcels throughout Switzerland. That’s a new record.
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Electromobility
1,000 electric delivery vans for deliveries
Swiss Post has the biggest electric fleet in Switzerland: with its own electric delivery vans, letter and parcel deliveries in Geneva, Basel, Winterthur and Thun now use fossil-free electricity. With the switch to electric vehicles in Basel, Swiss Post puts its 1,000th electric delivery van into operation.
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Improved efficiency
Self-sustainability is strengthened
Swiss Post is implementing 80 measures as part of its efficiency programme. Together with the pricing measures implemented, the efficiency measures are the main drivers of earnings growth in 2024.
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