Customer access points
Physical, virtual, mobile: simply near
People have become more mobile – both at work and in their free time. That's why Swiss Post aims to be exactly where its customers are, with the right products and services at the right time: physically on the ground, virtually on the Internet and mobile on smartphones and tablets.
Traditional post offices
At 1,464 traditional post offices, Swiss Post staff offer the full spectrum of postal services and brand-name items.
P.O. Boxes
At more than 372,700 P.O. Boxes, customers have early morning access to their mail. In many places, A Mail is delivered to P.O. Boxes before the counters open.
PostBus sales points
Information about routes, timetables and prices as well as tickets and travelcards for the entire Swiss public transport network are available at four PostBus sales points.
Postal agencies
All everyday postal transactions can now also be carried out with Swiss Post partners at 735 postal agencies: for example at the tourist office, at municipal offices or while shopping.
Letter boxes
With 14,823 letter boxes, the nearest one is only a few steps away, so letters can be posted around the clock – even when the post office is closed.
PostBus stops
In a network of 877 routes, PostBus serves 11,595 stops.
Partner model
Swiss Post is planning to supplement its network of access points at good strategic locations for pedestrians, commuters and through traffic with a new partner model. Pilot projects are already under way.
Acceptance points for business customers
More than 2,200 acceptance points are available for business customers. In addition to post offices and logistics centers, business customers can personally leave their mail at unattended closed areas.
PubliBike
1,100 bicycles and e-bikes are available for hire around the clock at 118 stations in 17 cities.
Home delivery service
Hand over letters and parcels at the front door and make a cash deposit at the same time? Customers in 1,295 towns and villages can do just that and much more.
pick@home
Have your parcel collected from home or from any address. Collection orders can also be conveniently managed on the go via the Post-App.
Social media
Facebook, Twitter, LinkedIn, Xing or YouTube: Swiss Post maintains a dialogue with its customers on social media platforms.
Home services
Post letters and parcels from home? Buy some stamps at your front door? In 2015, Swiss Post tested whether home services like these meet customer requirements and are practically feasible.
PostFinance branches
At 43 PostFinance branches, customers benefit from financial advice on every aspect of payments, savings, investments, retirement planning and financing. PostFinance also offers financial advice at 58 consulting offices.
Apps
Find post offices, pay bills, look up timetables: Swiss Post, PostFinance and PostBus apps for iPhone and Android offer numerous practical functions for use on the go.
My Post 24
Collect and drop off parcels or registered letters 24 hours a day at 55 My Post 24 terminals – which can also be used as a locker.
PostFinance Business Customer Sales
Business Customer Sales covers eight decentralized sales regions. With no branches of its own, the advisors visit their business customers at their own premises.
Websites
Customers can find information about every aspect of the company and its services on the Swiss Post, PostFinance and PostBus websites.
PickPost points
At PickPost points, customers can collect their parcels or drop off their consignments. At over 2,400 locations: in post offices, postal agencies, SBB railway stations, petrol stations and other locations.
Postomats
Withdraw money, top up your mobile phone credit or make a donation: available at 986 Postomats at busy locations – often in post offices, shopping streets or at railway stations.
Customer Service
Every year, Customer Service responds to over a million enquiries: by phone, letter or e-mail.