Group
Communication market: Letters, newspapers, small goods, promotional mailings and document solutions in Switzerland and internationally
Logistics market: Parcels, express services and e-commerce and logistics solutions within Switzerland and abroad
Financial services market: Payments, savings, investments, retirement planning and financing in Switzerland as well as international payment transactions
Passenger transport market: Regional, municipal and urban transport, system services and mobility solutions in Switzerland and in selected countries abroad
| Key figures | 2015 | Strategic goal | |
| Operating income | CHF million | 8,224 | – |
| Operating profit 1 | CHF million | 823 | 700 – 900 |
| Group profit 1 | CHF million | 645 | – |
| Equity | CHF million | 4,385 | – |
| Degree of internal financing – investments | Percent | 100 | > 100 |
| Addressed letters | In millions | 2,171.6 | – |
| Parcels | In millions | 115.2 | – |
| Avg. PostFinance customer assets | CHF billion | 114.9 | – |
| PostBus passengers (Switzerland) | In millions | 145.0 | – |
| Customer satisfaction | Index (scale of 0–100) | 80 | ≥ 78 |
| Headcount | Full-time equivalents | 44,131 | – |
| Employee commitment | Index (scale of 0–100) | 82 | > 80 |
| CO2 efficiency improvement since 2010 | Percent | 13 | 10 2 |
| 1 Normalized figures. | |||
| 2 Target for 2016. | |||
Markets and segments
PostMail offers business customers high-quality products and tailored solutions for letters, newspapers, small goods and promotional mailings, from acceptance right through to delivery. This range is complemented by its digital services.
| Key figures | 2015 | |
| Operating income | CHF million | 2,820 |
| Operating profit 1 | CHF million | 358 |
| Addressed letters – business customers | In millions | 1,855 |
| Unaddressed items | In millions | 1,957 |
| Newspapers | In millions | 1,177 |
| Headcount | Full-time equivalents | 16,494 |
Swiss Post Solutions is a leading provider of solutions for business process outsourcing and innovative services in document solutions.
| Key figures | 2015 | |
| Operating income | CHF million | 609 |
| Operating profit 1 | CHF million | 15 |
| Area of activity | Number of countries | 22 |
| Headcount | Full-time equivalents | 7,177 |
Post Offices & Sales offers products, services and tailored advice to private customers and SMEs. It has 1,464 post offices, 735 postal agencies and 1,295 home delivery services throughout Switzerland.
| Key figures | 2015 | |
| Operating income | CHF million | 1,601 |
| Operating profit 1 | CHF million | – 110 |
| Letters – private customers | In millions | 317 |
| Parcels – private customers 2 | In millions | 9 |
| Inpayments | In millions | 174 |
| Headcount | Full-time equivalents | 6,299 |
PostLogistics offers business customers both standardized and customized logistics solutions for sending parcels, express items and courier consignments, as well as goods transportation and warehousing logistics. In e-commerce, Swiss Post is the only provider with a complete portfolio of services.
| Key figures | 2015 | |
| Operating income | CHF million | 1,552 |
| Operating profit 1 | CHF million | 145 |
| Parcels – business customers 2 | In millions | 106 |
| Express items | In millions | 2 |
| Headcount | Full-time equivalents | 5,219 |
PostFinance is the ideal partner for anyone who manages their own finances. Whether in payments, investments, retirement planning or financing – PostFinance offers its customers simple, straightforward products with attractive conditions.
| Key figures | 2015 | |
| Operating income | CHF million | 2,143 |
| Operating profit 1 | CHF million | 459 |
| Customer accounts | In millions | 4.84 |
| Inflow of new money | CHF million | – 2,766 |
| Avg. PostFinance customer assets | CHF billion | 114.9 |
| Headcount | Full-time equivalents | 3,594 |
PostBus is the market leader in public bus transport in Switzerland. With 2,238 vehicles, PostBus carries 145 million passengers per year. In regional passenger transport, the bus company is developing an increasingly strong presence in cities and conurbations alike.
| Key figures | 2015 | |
| Operating income | CHF million | 849 |
| Operating profit 1 | CHF million | 29 |
| Domestic passengers | In millions | 145 |
| Domestic vehicle kilometres | In millions of km | 142 |
| Vehicles | Number | 2,238 |
| Headcount | Full-time equivalents | 2,939 |
| 1 Normalized figures. | ||
| 2 115.2 million parcels were sent in total by business and private customers in 2015. | ||