Business activities

Communication market: Letters, newspapers, small goods, promotional mailings, innovative business process outsourcing (BPO) in document solutions in Switzerland and internationally

Logistics market: Parcel post, express and SameDay services, and e-commerce and logistics solutions within Switzerland and abroad

Financial services market: Payments, savings, investments, retirement planning and financing in Switzerland, as well as international payment transactions

Passenger transport market: Regional, municipal and urban transport, integrated services and mobility solutions in Switzerland and in selected countries abroad

Our performance in 2018

Key figures

2018

Strategic goal

Operating income

CHF million

7,691

Operating profit (EBIT)

CHF million

501

600

Group profit

CHF million

405

Equity

CHF million

6,732

Degree of internal financing – investments

Percent

100

100

Addressed letters

In millions

1,898

Parcels

In millions

138

Avg. PostFinance customer assets

CHF billion

119

PostBus passengers (Switzerland)

In millions

156

Customer satisfaction

Index (scale of 0 – 100)

83

≥ 78

Headcount

Full-time equivalents

41,632

Employee commitment

Index (scale of 0 – 100)

80

> 80

CO 2 efficiency improvement since 2010

Percent

20

25 1

1 Target for 2020.

Communication market

PostMail offers private and business customers high-quality products and tailored solutions for letters, newspapers, small goods and promotional mailings, from acceptance right through to delivery. This range is complemented by its digital services.

Key figures

2018

Operating income

CHF million

2,721

Operating profit

CHF million

388

Addressed letters

In millions

1,898

Unaddressed items

In millions

1,676

Newspapers

In millions

1,075

Headcount

Full-time equivalents

14,979

Swiss Post Solutions is a leading provider of solutions for business process outsourcing and innovative services in document solutions.

Operating income

CHF million

583

Operating profit

CHF million

31

Area of activity

Number of countries

15

Headcount

Full-time equivalents

6,789

PostalNetwork offers the densest network for postal services in Europe. Whether at home, on the go or digitally: a wide range of access points for private customers and SMEs ensures even greater customer proximity on a daily basis.

Operating income

CHF million

1,045

Operating profit

CHF million

– 94

Inpayments

In millions

139

Headcount

Full-time equivalents

4,753

Logistics market

PostLogistics offers logistics solutions for national and cross-border parcel delivery, as well as courier, express and SameDay services. It takes care of transport and warehousing logistics and provides private customers with services that make it easy to receive parcels. The range is completed by a portfolio of e-commerce services and logistics solutions in the healthcare sector.

Key figures

2018

Operating income

CHF million

1,678

Operating profit

CHF million

145

Parcels

In millions

138

Express items

In millions

2

Headcount

Full-time equivalents

5,400

Financial services market

PostFinance is the ideal partner for anyone who manages their own finances. Whether in payments, investments, retirement planning or financing – PostFinance offers its customers simple, straightforward products with fair conditions.

Key figures

2018

Operating income

CHF million

1,704

Operating profit

CHF million

220

Customer accounts

In millions

4.5

Inflow of new money

CHF million

– 822

Avg. PostFinance customer assets

CHF billion

119

Headcount

Full-time equivalents

3,333

Passenger transport market

PostBus is the market leader in public bus transport in Switzerland. With its fleet of modern vehicles, PostBus carries millions of passengers every year. In regional passenger transport, the bus company is developing an increasingly strong presence in cities and conurbations alike.

Key figures

2018

Operating income

CHF million

954

Operating profit

CHF million

– 58

Domestic passengers

In millions

156

Domestic vehicle kilometres

In millions of km

120

Vehicles

Number

2,412

Headcount

Full-time equivalents

3,354