• Jeremy Heierli Import Team Leader, Zurich-Mülligen international letter center > more on the diverse Swiss Post working environment


    Letters, dialogue marketing and publication solutions

    Letters, small goods, promotional mailings or newspapers: Swiss Post transports consignments reliably and securely – within Switzerland and abroad. PostMail offers private and business customers high-­quality products and tailored solutions, from acceptance right through to delivery. PostMail also offers a growing range of digital services.

    Operating income

    CHF million


    Operating profit

    CHF million


    Addressed letters

    In millions


    Unaddressed items

    In millions


    A Mail letters

    Delivered on time


    B Mail letters

    Delivered on time



    Full-time equivalents


  • PostMail result

    PostMail achieved an operating profit of 388 million francs. This means that PostMail exceeds the previous year’s figure by 18 million francs, making the largest contribution to the overall result. However, as letter volumes and the number of subscri...


  • State-of-the-art technology in letter processing

    In the quality of its letter processing, Swiss Post is a world leader. To ensure that this remains the case in the long term, the company continually adapts its processes to changing requirements. Thanks to state-of-the-art...


  • Letter crates repurposed

    The plastic letter crates at the letter and logistics centers travel around the conveyor belts in the sorting systems thousands upon thousands of times. Over time, their contact surfaces become worn – which can lead to instability and disruption in t...


  • Have used goods collected with ease

    Swiss Post visits more than four million households every day on its rounds. Working with partner companies, it also takes on additional tasks. In a number of pilot projects in 2018, delivery staff collected goods donated by private customers to char...


  • An opportunity for Swiss Post: small parcels from China

    Every day, Zurich-Mülligen letter center processes tens of thousands of small goods consignments from Asia. Shopping apps like Wish are helping to ensure that international online retailing continues to boom. For Swiss Post...


  • As if written by magic

    Invitations to a company anniversary, thank-you cards for customer loyalty, envelopes or parcel inserts, all inscribed by machine but designed to look as if they had been written by hand – with RoboPen, Swiss Post’s handwriting robot, it works like m...


  • Swiss Ornithological Institute Sempach makes paper owls fly

    The Swiss Ornithological Institute in Sempach monitors, researches and cares for Switzerland’s native birds. Their creative mailing with a brochure and an arts-and-crafts sheet proved extremely popular – and yielded 5,000 new donors.


  • A second lease of life for Swiss Post clothes

    T-shirts, jackets, skirts or trousers: old, clean Swiss Post clothes and shoes can be handed over to employees at PostMail, PostalNetwork, PostLogistics or PostBus, giving them a “second lease of life” as part of the circular economy.